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Cairo, Egypt

Manager 2, Service Delivery (M8)

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as rated by current and former employees

The Professional Services Delivery Lead is an inspiring and collaborative person who is passionate about their team's development and ensures timely and high-quality deployments that meet our customer requirements. They possess strong financial and business acumen which allows them to make well informed decisions that result in high customer satisfaction, eNPS and profitable engagements.  The successful candidate has sound technical knowledge and proven leadership experience.

Join us as a Service Delivery Manager on our Professional Services team in Cairo, Egypt to do the best work of your career and make a profound social impact.

Position Responsibilities

  • Attract, retain and develop a diverse team of professional services subject matter experts, Delivery Engineers and Solution Architects with skills aligned to the Dell Technologies product/solutions portfolio

  • Take ownership of operational management to ensure business KPI’s are achieved

  • Support the delivery of project engagements for a specific product set and/or region, by assisting delivery teams with decision making and direct engagement with customers (both internal and external)

  • Be customer centric, validating satisfaction and growing the business through identification of sales opportunities

  • Collaborate with leaders from other business units and divisions within Dell Technologies to resolve barriers to success and develop awareness of the Dell Technologies Professional Services team

  • Contribute to business planning and forecasting activities

  • Understand business trends and ensuring staffing plans support ongoing demand

  • Develop a high-performing Professional Services team, supporting team members in defining their journey for growth and development within the Professional Services team and Dell

  • Build and sustain effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships.

Essential Requirements

  • Demonstrated leadership of highly skilled professional services SME’s

  • Experience in the operational management of a services business (KPI's, resource scheduling, compliance)

  • Financial acumen, demonstrated understanding of organization P&L concepts and application of this knowledge in decision making

  • Demonstrated negotiation and collaboration skills, particularly regarding customer project deliverables.

  • Advanced analytical, problem solving, negotiation and organizational skills with strong priority setting and delegation skills

Desirable Requirements

  • 10+ years industry experience with previous management experience in professional services

  • Experience with customer escalation management

  • Bachelors degree in relevant field

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 23 November 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R142973

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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  • Professional Services, Cairo, Cairo Governorate, EgyptRemove
  • Services, Cairo, Cairo Governorate, EgyptRemove