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Manager, RSA Technical Support

Primary Location: Cairo,
Additional Location(s): Cairo, Egypt

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Roles & Responsibilities:

  • Manages the coordination, implementation, administration and execution of technical support programs, personnel, communications, projects, products, performance metrics/standards, as well as strategic policies and directives for assigned areas.
  • Requires complete fundamental knowledge and awareness of goals and objectives.
  • May participate in short and long term planning for assigned area.
  • Responsible for career development/planning, performance and pay discussions of team members.
  • Focus on influencing and delivering a positive customer experience according to RSA standards and vision.
  • Accountable for scheduling, work plans, technical direction, staffing, and performance management/development of employees in assigned areas.
  • Ensures that technical support programs are current with regard to upgrades, new product releases, trends, practices and cost.
  • Role does not require a high degree of on site customer contact

Required Skills:

  • Ability to lead, motivate and direct a work-group.
  • Ability to work effectively with senior management.
  • Communication skills. Cross-Functional skill. Customer Service skills.
  • Leadership skills.
  • Organizational skills.
  • Typically 8+ years of relevant experience or equivalent combination of education and work experience
  • Typically requires 3+ years managerial/leadership experience
Job ID: R066765
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