Skip to main content

PLEASE NOTE: We are dedicated to the safety of our team members, customers and candidates. Due to the current global situation you may experience a slower response time or fluctuation in our job opportunities as we adjust to the dynamic circumstances. We appreciate your patience and encourage you to Join our Talent Network for the latest Dell Technologies career opportunities.

To learn more about how Dell Technologies is supporting our communities, customers, partners and team members, please visit our COVID-19 response site.

RSA Principal Engineer, Technical Support

Primary Location: Cairo,
Additional Location(s): Cairo, Egypt

Apply Now

RSA Principal Technical Support Engineer

Cairo, Egypt

Principal Duties and Responsibilities:

  • Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
  • Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments
  • Participating in and leads conference calls with customers Knows their audience and articulate accordingly
  • Validates technical information and issues early warning and disseminates information as needed
  • Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions.
  • Reviews technical solution articles for accuracy and completeness, and give feedback to the authors
  • Handling highly escalated cases which contains complex technical details
  • Responsible to validate new product patches and features by testing in lab environment.
  • Cascading knowledge to the local team including new releases and patches or known bugs
  • Leads the On-Boarding plan for the new hires

Requirements:

  • Bachelors in IT, Communications or Computer Science.
  • 7+ years of relevant experience.
  • Strong organizational skills – comfortable with managing and prioritizing customer caseloads.
  • Ability to visualize, articulate, conceptualize or solve both complex and straightforward problems by making decisions that are sensible given the available information.
  • Excellent verbal and written communication skills.Excellent problem solving & logical thinking
  • Ability to share knowledge and conduct Technical Sessions
  • Ability to coach junior engineers
  • Ability to work on highly escalated cases and provide Executive summaries

Technical Requirements:

  • Hands-on experience of Unix/Linux system administration with strong command line knowledge.
  • Proficient knowledge of network security to include firewall configuration and SSL-based secure communications, Proxy configuration & IPSEC VPN.
  • Good knowledge of network fundamentals concepts to include routing, switching, VLANs & VPNS.
  • Technical proficiency across windows platforms including Microsoft Windows Server, Microsoft Active Directory & Microsoft SQL Server.
  • Strong knowledge of Relational (MySQL) and NoSQL (MongoDB) databases.
  • Configuration management Fundamentals to include Chef, Puppet & Salt.
  • Knowledge of Scripting Language: Python.
  • Experience with Security Assessment tools (NMAP, Nessus, Metasploit) and packet capture analysis tools (Wireshark, tcpdump).
  • In depth knowledge of Java based applications
  • Any of the below Certification (is a plus):

➢ Linux Administration Certifications (RHCSA, RHCE...etc).
➢ Security Certificates (CEH, Security +, …etc.)
➢ Microsoft Certification (MCSA, MCSE)
➢ Networking Certifications (CCNA, CCNP,…etc.)

Job ID: R066761
Apply Now
 

Join Our Talent Network

Sign up to stay up-to-date on our latest career opportunities, events and company news.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Engineering, Cairo, Cairo Governorate, EgyptRemove
  • RSA, Cairo, Cairo Governorate, EgyptRemove