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RSA Principal Engineer, Technical Support

Primary Location: Cairo,
Additional Location(s): Cairo, Egypt

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RSA Principal Technical Support Engineer

Cairo, Egypt

Principal Duties and Responsibilities:

  • Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
  • Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments
  • Participating in and leads conference calls with customers Knows their audience and articulate accordingly
  • Validates technical information and issues early warning and disseminates information as needed
  • Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions.
  • Reviews technical solution articles for accuracy and completeness, and give feedback to the authors
  • Handling highly escalated cases which contains complex technical details
  • Responsible to validate new product patches and features by testing in lab environment.
  • Cascading knowledge to the local team including new releases and patches or known bugs
  • Leads the On-Boarding plan for the new hires


  • Bachelors in IT, Communications or Computer Science.
  • 7+ years of relevant experience.
  • Strong organizational skills – comfortable with managing and prioritizing customer caseloads.
  • Ability to visualize, articulate, conceptualize or solve both complex and straightforward problems by making decisions that are sensible given the available information.
  • Excellent verbal and written communication skills.Excellent problem solving & logical thinking
  • Ability to share knowledge and conduct Technical Sessions
  • Ability to coach junior engineers
  • Ability to work on highly escalated cases and provide Executive summaries

Technical Requirements:

  • Hands-on experience of Unix/Linux system administration with strong command line knowledge.
  • Proficient knowledge of network security to include firewall configuration and SSL-based secure communications, Proxy configuration & IPSEC VPN.
  • Good knowledge of network fundamentals concepts to include routing, switching, VLANs & VPNS.
  • Technical proficiency across windows platforms including Microsoft Windows Server, Microsoft Active Directory & Microsoft SQL Server.
  • Strong knowledge of Relational (MySQL) and NoSQL (MongoDB) databases.
  • Configuration management Fundamentals to include Chef, Puppet & Salt.
  • Knowledge of Scripting Language: Python.
  • Experience with Security Assessment tools (NMAP, Nessus, Metasploit) and packet capture analysis tools (Wireshark, tcpdump).
  • In depth knowledge of Java based applications
  • Any of the below Certification (is a plus):

➢ Linux Administration Certifications (RHCSA, RHCE...etc).
➢ Security Certificates (CEH, Security +, …etc.)
➢ Microsoft Certification (MCSA, MCSE)
➢ Networking Certifications (CCNA, CCNP,…etc.)

Job ID: R066760
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