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RSA - Tech Support Engineer II - Adaptive Authentication

Primary Location: Cairo,
Additional Location(s): Cairo, Egypt

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RSA - Tech Support Engineer II - Adaptive Authentication

RSA, is the premier provider of security, risk and compliance management solutions for business acceleration. RSA helps the world's leading organizations solve their most complex and sensitive security challenges. These challenges include managing organizational risk, safeguarding mobile access and collaboration, proving compliance, and securing virtual and cloud environments. Combining business-critical controls in identity assurance, encryption and key management, SIEM, data loss prevention, continuous network monitoring, and fraud protection with industry leading eGRC capabilities and robust consulting services, RSA brings visibility and trust to millions of user identities, the transactions that they perform and the data that is generated.

The Technical Support Engineer will provide remote technical customer support for RSA’s Fraud and Risk Intelligence products.  RSA Adaptive Authentication is a comprehensive risk based authentication and fraud detection platform that takes a risked-based approach to enabling strong, multifactor authentication using device forensics, behavioral analysis, and RSA eFraudNetwork matching.

Summary:

  • Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues.
  • Develop and implement resolutions to identified problems, and follows standard practices and procedures for incident management
  • Monitors and tracks service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.
  • Validates technical information and issues early warnings and disseminates information as needed.
  • Makes a recommendation to higher level technical support engineers or management for improving processes, standards and strategies.
  • Working on Fixed U.S shift hours basis          

Requirements:

  • 2+ years of combined experience in one or more of the following functional areas: Technical Support for Enterprise Software Systems, Software Development, Professional Services for Enterprise Software Systems, Quality Assurance/Engineering for Enterprise Software.
  • BS/MS in Computer Science or equivalent experience.
  • Good understanding and knowledge of Java programming concepts, Oracle or MS SQL server, as well as web based applications, application servers and technologies.
  • Able to read and understand Java, JavaScript, HTML, JSP, XML, SQL, and Shell Script code in support of Java and SOAP transaction APIs is a desired.
  • Knowledge of SSL/TLS protocols, load balancers and network infrastructure desired.
  • Highly analytical with extreme attention to details and the ability to derive facts quickly, methodically, and accurately.
Job ID: R069134
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