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Technical Support Engineer, (Software Loadbalancer) Level 2

Primary Location: ,Cairo

Additional Location(s):

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VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are building extraordinary experiences by mobilizing everything, responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.

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VMware offers cutting-edge cloud infrastructure and security services to companies of all shapes and sizes. Our world is all about technology, and that world is growing because the imagination, ingenuity and talent of our teams knows no bounds. We believe that creativity sparks innovation and inspires our employees to think of VMware differently and change the world around them.

About Avi Networks

The Avi Networks team was the fastest growing startup in the application delivery/load balancing space which was acquired by VMware in July 2019. We have an SDN like architecture solving problems like the ease of use, orchestration, automation and analytics for our customers. We are now the NSX advanced load balancer team within NSBU.

The Avi Vantage Platform is deployed across data centers and clouds, delivering better elasticity, intelligence, and cost savings by providing granular per-tenant and per-app services. Avi’s customers include 20% of Fortune 50 companies. Customers enjoy 5X faster application rollouts, actionable analytics and 70% lower cost.

Team Overview

Avi Networks Technical Support Engineer - Level 2 (TSE) team provides 24x7 technical support to Avi Vantage customers spread across the globe. Avi TSE team provides time-zone optimized coverage through our two support centers(USA & India) globally. TSE team supports the Avi Vantage platform and its features deployed in Private,  Public & Hybrid clouds by our global enterprise customers. The Avi TSE team members are the “best of the best” supporting business-critical applications in different cloud eco-systems. A commitment to excellence and customer advocacy pervades the Avi SRE team and the work environment fosters intellectual stimulation through exchanges with internal and external customers.


On a day to day basis, you'll be responsible for a variety of initiatives, including:

  • Able to self-drive customer requirements and prioritize work
  • Function as technical point of contact for customer issues 
  • Drive communication between customer and engineering teams, providing detailed communications and instructions
  • Able to create IN-DEPTH technical issue and resolution root cause analysis (RCA)
  • Identify and report product issues and prioritize resolution with the engineering teams
  • Create and maintain knowledge base articles to prevent & resolve similar issues quickly
  • Weekend and public holiday coverage availability


  • 2-7 years of experience
  • Enterprise Technical Support experience
  • Strong knowledge of L4-L7 protocols
  • Knowledge of web technologies like HTTP/HTTPS/REST API
  • Knowledge of networking components (Routing, Switching, Firewall, TCP/IP, etc.)
  • Understanding of Loadbalancing concepts  
  • Understanding of Public & Private cloud ecosystems (Ex: VMware, AWS, OpenStack, Kubernetes etc)
  • Excellent communication, time management, and process adherence skills

Desired Skills/Qualification:

  • Hands-on experience with diverse networking devices like routers, switches, firewalls
  • Working experience in Load-balancer/ADC 
  • Working knowledge in cloud eco-systems like  OpenStack, ESXi, OpenShift, AWS, Docker, Azure, GCP is a plus
  • Knowledge on Linux OS is a plus
  • Experience with REST API or in Python/Java programming is a plus
  • Familiarity with DevOps tools like Ansible, Puppet, Chef is a plus

Here is why customers love Avi!

“Without Avi I don’t think the platform would have launched or been as successful, quickly, as it has been because it’s basically fast tracking that ability to get into production,” Crawford of Deutsche Bank

“Due to Avi’s granular multi-tenancy, RBAC and user-friendly interface we can now provide access to this important infrastructure component for the vast majority of our support staff. This greatly reduces the time needed for customer issues to get fixed and get changes applied.” 

Stefan De Kooter, Network Engineer, Proxsys

“Appliance-based products weren’t meeting our needs, and as we evaluated alternatives, web application firewalling was our number-one consideration. We were pleasantly surprised by Avi iWAF’s simple deployment, impressive ease-of-use, and intelligent security analytics, as well as the responsiveness of the Avi team.” Joris Vuffray, Head of Network and System Mgmt,


“We evaluated traditional and open source load balancers but they didn’t meet our agility, flexibility, and performance expectations. They did not provide a model that was operationally viable. We wanted to provide the same dev/test environment capabilities to the development teams even in a production environment. Avi met all of these capabilities and added analytics on top!” Nate Baechtold, IT Architect, EBSCO Information Services.

Category : Client Support
Subcategory: Technical Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-06-02

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2108472
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