Technical Support Engineer - VMware Tanzu Data Services
Primary Location: ,Cairo
The Technical Support Engineer is a key role in VMware’s new exciting Modern Applications Business Unit (MAPBU). A team of products and services under the Tanzu portfolio (TeamTanzu) designed to help customers build, run and manage their most important applications. We build applications with velocity to run in a cloud-native environment, to run open-source Kubernetes with consistency and manage our customers' entire footprint with confidence to help them achieve their business outcomes.
We are looking for engineers who want to make a lasting impact on our enterprise-grade database and analytics offerings, VMWare Tanzu Greenplum, VMware Tanzu SQL (MySQL & Postgres).
You understand enterprise customers expectations of the technical support experience and judge your success by the success of your team and the happiness of your customers. Maybe you’re interested in working directly with enterprise clients to replicate, troubleshoot, and resolve their technical issues, or perhaps you enjoy working under pressure, helping people in high impact situations. Either way, you thoughtfully assist each customer by listening, connecting, documenting the situation and solution, and escalating when appropriate.
You bring analytical, troubleshooting, and problem-solving skills and you are interested in continuously improving yourself, our support systems and products by expanding your knowledge with training, reporting defects, and collaborating with R&D and operations to triage customer issues.
At VMware Support, we are passionate about providing our software customers with the highest level of service. We work in small teams around the globe, supporting customers 24x7. We believe in doing the right thing and working at a sustainable pace; typically 8 hours each day with occasional weekend support rotations.
We are passionate about our people, building on individual strengths, and encourage continuous learning and certifications. And, when you’re off work, we want you to relax, recharge, and refocus.
Responsible for Customer Escalation triage and facilitation.
Work with Engineering teams to prioritize upcoming fixes and patches.
Contribute to the design of architecture, features and enhancements,
Plan, design, develop, and test software systems and applications for software enhancements and new products.
Apply your knowledge to troubleshoot technical issues around VMware Tanzu Data Services products
Required Skills / Experiences
Familiarity with Networking in Linux environments
Troubleshooting skills in Linux environments (pstack, strace, gdb, etc.)
Familiarity with PostgreSQL or similar technologies (psql, patroni HA, pg_autofailover, etc.)
The ability to juggle conflicting priorities and demands, and deliver on time
Strong communication skills.
Highly developed interpersonal skills: team player attitude, self-motivation and proactive attitude
3+ years of experience in job or related occupation.
Desirable Skills / Experiences
Production DBA experience including patching and upgrades is a plus
Work experience with distributed MPP systems (i.e. Greenplum, Netezza, Teradata) is a plus
Kubernetes and container technologies knowledge is a plus
Strong knowledge of data normalization and data relationships
Technical degree (Computer science, Telecommunications or similar), experience in a related role is a plus
Category : Client Support
Subcategory: Technical Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-02-23
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Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2102678