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Cairo, Egypt

Technical Support Internship

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Technical Support Internship

Are you passionate about working for a company with an unparalleled commitment to diversity, sustainability, and our communities? 

Dell Technologies Services (DT Services) is an organization within Dell Technologies. DT Services provides support and extended warranty services, managed deployment, enterprise installation, and configuration services for both Enterprise and Client customers. It is one of the most strategic and profitable organizations in the company and is currently experiencing explosive global growth.  DT Services is made up of global operations teams to include customer service, supply chain, and professional services, marketing and sales operations teams, finance, engineering, and more.  

Join us as a Technical Support Intern in Cairo to do the best work and make a profound social impact.

At Dell, you will learn more about the architecture and definition of computing devices and solutions and will partner with product technologists, serviceability engineers, product test engineers, product quality engineers, industrial designers, service technicians, and software engineers.  

What You'll Do

·Work within Dell Technologies Services teams for root cause identification and resolution of service event drivers  

·Work on ambiguous and complex problems requiring evaluation of intangible variables  

-Predictive Analytics 

-Integrates trends, data and information into plans, deliverables, and recommendations 

-Opportunity/risk analysis  

-Cost/benefit analysis  

·Anticipate operational, program, implementation issues, and develops preventative measures 

·Adapt projects, programs or methods based on customer or business partner feedback 

·Work across the organization to effectively obtain and allocate resources to complete programs and projects on time 

·Responsible for large, data intensive projects 

·Frequently interacts with Executives, Directors, Senior Managers, peers, project/program managers, operations, marketing, finance, and other internal and external customers 

Who You Are

·Education area of study in Computer Engineering, Electrical Engineering & Computer Sciences

·Possess basic understanding of Cloud, Big Data Analytics & or Software operating systems including Microsoft based products

·Ability to carry out independent research using advanced analytical techniques

·Ability to organize and manage multiple projects, set priorities & work independently under aggressive timelines

The intern interview process with be completed via Zoom.

About Us
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results, and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities—all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap. 

Equal Employment Opportunity Policy

What Makes Us Special

Our people strategy is designed to help us attract the world's greatest talent and deliver breakthrough performance for our customers, our business and our team members. Our goal is to ensure that Dell is a compelling destination where team members feel valued, engaged and inspired to do their best work.

Job ID: R106876

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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