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Business Support Manager

Primary Location: Casablanca, Morocco


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Job Posting

Business Support Manager

We’re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Join us as a Business Support Manager on our Global Business Operations team (Center of Excellence) in Casa to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Business Support Manager, you should have strong communication and organizational skills. The ideal candidate must be an excellent communicator and negotiator with strong people management skills. To be successful in this role you should be passionate about customers and have strong analytical skills.  You will be responsible for working with key business functions, i.e., Sales, Finance, IT and other strategic business partners. 

You will:

  • Be responsible for operational support, manage deal management processes as well as ensure compliance with operating procedures and corporate policies

  • Drive sales operations process improvements and maintain associated records, prepares related reports and manages to business level metrics

  • Regularly and effectively communicate and interface with both internal and/or external customers, focus on influencing and delivering a positive customer experience

  • Build, develop and maintain highly collaborative and working relationships with multiple cross-functional teams across the business to understand available data and identify growth opportunities for the business. Analyze available information, use relevant data to identify trends, offer practical and effective solutions to simple and complex problems

  • Manage the hiring, staffing and maintenance of a diverse and effective workforce. Responsible for career development/planning, performance and pay discussions of team members

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

Required Skills & Qualifications:

  • Equivalent combination of education and work experience with 2+ years managerial experience

  • Honors Degree in Business or other related field studies

  • Proficiency in English language plus additional language qualifications are desired

  • Highly motivated, self-starter, strategic/analytical thinker with a can-do attitude, flexibility to accommodate evolving business needs and a keen eye for details

  • Profound knowledge in Microsoft Office

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

To see the full list of benefits, click HERE.  


Application closing date: 10 May 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R101975
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