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Casablanca, Morocco

Hardware & Server Technical Engineer

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Hardware & Server Technical Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem.

Join us as an Engineer on our Technical Support team in Casablanca to do the best work of your career and make a profound social impact.

What you'll achieve:

Our Technical Support team works with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

  • Solve complex problems for customers and be on top of ambitious expectations

  • Partner closely with customers while communicating proactively regarding overall progress of queries

  • Exhibit first-class customer service

  • Drive operational excellence through quality closures and efficient management of issues

  • Have the opportunity to mentor and coach other team members

Essential Requirements:

  • Freshly Graduated with a Bachelor’s degree in IT or equivalent

  • Excellent communication skills in Arabic or French or English

  • Excellent Communication skills needed to interface effectively with customers over the phone

  • Ability to handle critical and sensitive situations professionally with users that have a wide range of technical knowledge

  • Ability to work in a multicultural and complex environment

Desirable Requirements:

  • Technical Requirements: RAID, HBAs, SAS, SATA, and other I/O topologies

  • Competencies in Windows server, VMware and Linux, Fibre channel, Clustering, RAID, and I/O topology

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 30 June 2023

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID: R199867

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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