2024 Dell Technologies Graduate Program
Client Technical Support Engineer
Dell Technologies provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.
Join us as a Graduate Engineer on our Technical Supportteam in Sydneyto do the best work of your career and make a profound social impact. Dell is committed to hybrid working and as such you will be required to come to the Chatswood office three days per week.
Start date: February 2024
What you’ll achieve
As a Technical Support Engineer, you will work with a highly skilled technical team that provides the highest level of support for our ProSupport and Premium customers in Australia and New Zealand with an outstanding end to end experience.
You will
Provide over the phone first-level technical hardware and software support on Dell supplied products, peripherals and applications
Use troubleshooting techniques and tools to identify and resolve customers technical issues
Assume a proactive role in technical support call avoidance by identifying common problems and documenting resolutions
Actively engage with our customers in all aspects through to problem resolution, keeping the customer informed and updated throughout the life of the incident
Delight customers and be their greatest advocates through simplifying the customer experience
About you
You have completed your Bachelor's degree within the 12 months prior to the start of the program in February 2024
Customer relationship skills and first-rate customer focus, phone etiquette, and work ethic
You are passionate about technology
Attention to detail, time management and organisational skills
Ability to work under pressure with calmness and composure
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Benefits
Please note: applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship. A minimum of 2 years from the Feb 2024 start date is required for visa holders.
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 12 November 2023
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
Job ID:R233494
Dell’s Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.
