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Chengdu, China

Business Operations Specialist

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Business Operations Specialist

We’re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Join us as a Specialist on our Business Support team in [Chengdu] to do the best work of your career and make a profound social impact.


What you’ll achieve
As a Business Operations Specialist, you will collaborate with our customers to define business requirements while providing solutions and tools that strengthen business processes. You will define objectives based on end-user needs and identify the organization's strengths, finding ways to use that knowledge to maximize opportunities. You will understand business implications of solutions and identify best practices, communicating them to drive knowledge management initiatives.
You will:
• Respond to and resolve internal and external complex customer queries and requests, and guide junior professionals
• Grow your knowledge of company products/services through company trainings and resources to aid in customer queries
• Exercise independent judgment to call out issues when necessary
• Use policies and procedures to service large accounts and provide excellent multilingual support to customers


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
• Organizational skills along with the ability to drive accurate and timely decisions
• Project management skills and the ability to prioritize projects and results
• High interpersonal and cross-functional skills
• Excellent understanding of Microsoft Office products

Desirable Requirements
• 2 to 4 years of related experience or equivalent experience

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 31 October 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R136275

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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  • Professional Services, Chengdu, Sichuan, ChinaRemove
  • Business Support, Chengdu, Sichuan, ChinaRemove