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Advanced Resolution Team Support Engineer

Chesterbrook, Pennsylvania 05/03/2019
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Are you ready to work on world changing technologies?  Today, organizations need to move with increased agility and insight to grow and thrive. Dell Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a Leader for the third year in a row in the Gartner Enterprise iPaaS Magic Quadrant and recently recognized by Inc. Magazine as one of the best workplaces. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes. Dell Boomi provides the foundation on which your business can evolve and innovate. According to a recent survey by Vanson Bourne, connected businesses are far outpacing their competitors. We help organizations connect everything and engage everywhere across any channel, device or platform. More than 7,000 organizations are using Boomi to run better, faster and smarter.

Organizations across industries and geographies are seeking faster and smarter ways to modernize their digital infrastructure. But the increasing complexities of application and data integration is a growing challenge. And with the accelerating pace of business, companies can’t afford to spend months on complex and resource-intensive integration projects.

The Dell Boomi cloud-native platform provides revolutionary speed and ease for connecting any combination of on-premise or cloud-based applications for automating business process. Our unified platform includes robust support for core integration, master data, API, EDI and workflow management, all based on one unified, “low-code” development environment. By tapping the power of the Boomi platform, any organization can significantly shorten project times, reduce costs, streamline processes and boost productivity. Our technologies connect applications, assure data quality and automate workflows.

Working at Dell Boomi means doing what you love. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology and want to build something big. If you are passionate about solving hard problems, enjoy working with world-class people and developing cutting edge technology, you should explore a career with Boomi. Learn more at http://www.boomi.com/  or visit Boomi Careers.

Role Responsibilities

  • Providing technical direction and assistance to our partners and customers regarding their use of the Boomi Platform

  • Aid in identifying root cause for issues at customer request

  • Work closely with customers and interface with our Engineering, Product Management, and Technical Architecture teams to help address issues for customers with larger scale, higher volume, and unique integration requirements

  • Handle the initial escalation for cases with potential for high impact success and visibility across the organization

  • Coach other support engineers on difficult technical integration issues

  • Active participation in our community with your unique experience

  • Prioritize and manage escalated issues with Development teams

  • Train support engineers on lessons learned from working with Development teams

Requirements

  • Experience as a software engineer or developer and have a passion for helping partners and customers solve complex integration problems

  • You should have a proven ability to design, optimize, and integrate business processes

  • A passion to solve customer problems using your refined communication skills to coach and train customers on the platform

  • Experience with enterprise integration tools that can be used to extend the team’s knowledge

  • Motivated individuals who enjoy a fast paced work environment and understand that the SaaS culture requires creativity, collaboration, fast decision making and a sense of urgency

  • Having experience with any of the following would support your success with working with our platform:

    • SQL and XML technologies

    • SOAP/REST and HTTP

    • Experience in connecting and working with different APIs

    • Basic scripting experience

    • Java platform knowledge

    • Demonstrated deployments of enterprise software systems and SaaS using industry standard environments including XML, HTTP/HTTPS, Java, C++, and ASP.

    • Basic network troubleshooting skills

    • Experience in Windows/Linux servers

    • AWS/Azure experience

  • 5+ years of application integration development or design experience

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Engineering Engineering-Development Job ID: R26068

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