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Advanced Support Engineer

Chesterbrook, Pennsylvania 02/25/2019
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Advanced Support Engineers – Chesterbrook, PA


As a market and technology leader in integration platform as a service (iPaaS), Dell Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a Leader in the Gartner Enterprise iPaaS Magic Quadrant. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes. Learn more at

Job Description Summary

Dell Boomi, the market-leading provider of on-demand integration technology and the creator of AtomSphere, the industry's first-to-market Integration Cloud™, is recruiting for the position Advanced Support Engineer at various experience levels from junior to mid to senior levels. We are looking for 3 distinct skill sets and backgrounds that include: consulting, engineering, and technical architecture. Our ideal candidates will have a background in all 3 but we will also hire candidates that have a strength with 1 or 2 of the skill sets. The skill sets and requirements are listed below.

Advanced Support Engineer - Consulting:

  • Role Responsibilities:
    • Define clients' integration requirements through analysis, and design
    • Provide technical direction and assistance to clients regarding their integration needs
    • Plan, design, implement and document integration processes varying in levels of complexity
    • Develop test plan specifications, test and debug processes according to plan
    • Provide on-going education and technical assistance to current and prospective partners
    • Display initiative, self-motivation and deliver high quality work while at the same time, meeting all deadlines for both internal and external customers
  • Requirements:
    • Bachelor’s Degree in Computer Science or Information Technology
    • Proven ability to design and optimize business processes and to integrate business processes across disparate systems
    • Experience with enterprise integration tools
    • Project Management and Java Programming and Linux/Unix Experience
    • Demonstrated deployments of enterprise software systems using industry standard environments including XML, HTTP/HTTPS, Java, C++, SQL and ASP
    • Knowledge of enterprise systems (CRM, SFA, ERP)
    • Excellent analysis skills and the ability to develop processes and methodologies

Advanced Support Engineer - Engineering:

  • Role Responsibilities
    • Be a key part of the full product development lifecycle of software applications offered by Boomi
    • Investigate and resolve complex customer issues
    • Responsible for design, development and unit testing of the Boomi products including enhancements and/or resolution of any issues that may be reported
    • Recommend best practices and techniques to customers
    • Research, validate and recommend key technology decisions for the core platform and other customer facing offerings
    • Mentoring of other Boomi engineers, including design collaboration and code reviews
    • Be an active member of an Agile team, collaboratively realizing features through development, test, and delivery
    • Work independently with a moderate level of guidance from engineering management
  • Requirements
    • Bachelor’s or Master’s degree in Engineering or Computer Science
    • 4 -10+ years of commercial experience in software development (we are open to filling this at either Senior OR Principal level) using the Java programming language including the use of some IDE with a solid understanding of object oriented design concepts for delivering and maintaining a software product
    • Experience in architecting and implementing highly scalable, high throughput web applications and backend systems
    • Technical understanding of SQL, JDBC, XML, Servlets, and Hibernate
    • Knowledge of SOA concepts is required
    • Technical understanding of Web Services technologies including REST, SOAP and WSDL is required
    • Exposure to mature development processes including use of source code control systems like Git is required
  • Preferences
    • Knowledge of RIA technologies, especially GWT is a plus
    • Knowledge of Agile development methodology is a plus
    • Knowledge of Linux/Unix environments is a plus
    • Good written and oral communication skills
    • Work experience with an enterprise software or web company is important

Advanced Support Engineer - Technical Architecture:

  • Role Responsibilities
    • Work closely with customers and partners to gather requirements and design complex business application and data integration solutions
    • Translate business processes and requirements into technical integration requirements and designs
    • Evaluate new applications to assess integration approach
    • Provide architecture-level infrastructure recommendations, configuration, and sizing requirements to support the Dell Boomi product suite
    • Be a product expert of Dell Boomi applications including the AtomSphere integration platform and MDM master data management suite
    • Recommend best practices for implementing, managing, and governing integrations using the Boomi AtomSphere integration platform
    • Define and promote the adoption of best practices of Dell Boomi's products across the internal and external user community
  • Requirements
    • Proven ability to design and optimize application and data integration processes across disparate systems
    • Experience with enterprise integration tools, middleware technologies, and application and data integration patterns including ESB, MOM, JMS, SOAP/REST web services, databases, ETL
    • Practical experience implementing services oriented architecture design and enabling technologies including messaging, XML, JSON, web services, and HTTP
    • Experience with Cloud and Software-as-a-Service paradigm and enabling technologies
    • General knowledge of common business systems (CRM, SFA, ERP) and processes (lead to cash, requisitions, order management, etc.)
    • General knowledge of key application infrastructure components such as VMware, storage (NAS, SAN, SMB), Java JVM, networking (firewall, load balancing, proxies)
  • Desired Skills
    • Familiarity with Boomi AtomSphere or other visual-based integration middleware platforms
    • Database skills including SQL, data modeling, and databases (e.g. MS SQL Server, MySQL, Oracle)
    • Messaging skills including JMS (e.g. ActiveMQ, MQSeries, OracleAQ)
    • Development/scripting skills with Java, Groovy, JavaScript

Job Family: Engineering Job ID: R91165

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