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Chesterbrook, Pennsylvania

Boomi IT Compute and Connectivity Manager 2

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IT Compute and Connectivity Manager 2

The ability to drive human progress through technology relies on robust and reliable IT infrastructure – and that’s what our IT Infrastructure team provides to our customers. We’re a team of experts optimizing the performance and integrity of IT infrastructure and ensuring consistency and synchronization across all infrastructure components. Alongside supporting new and existing applications, we work with other IT groups and business units to troubleshoot and resolve technical problems.

Join us as an IT Compute and Connectivity Manager 2 on our Compute and Connectivity team in Chesterbrook, PA to do the best work of your career and make a profound social impact.

What you’ll achieve
As an IT Compute and Connectivity Manager 2, you will be responsible for global network, voice, and compute service design, uptime, and performance within Boomi.  You will work with all departments in Boomi to ensure we offer best in class customer service and technology solutions. 

You will:

While working in a matrixed global organization, manage an agile and high performance team of technology professionals to provide performant and available service desk, voice, network, and compute services.

  • Ensure 24x7 availability of technology services and support.

  • Manage day to day system administrator, network engineer, and service desk functions. 

  • Provide strategic roadmaps, create reports and presentations for executive summaries,  meetings, liaisons with other departments, external agencies, vendors. and, create/manage company wide announcements for your technology domains.

  • Establish goals/objectives for your department while driving your team towards execution

  • Establish written public policies and procedures, maintain accurate inventory of all assets, support renewals, technology purchases, and evaluate new technologies to keep Boomi current.

Take the first step towards your dream career
Every Boomi team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Bachelor's degree or equivalent experience

  • 10+ years of experience in the IT field with minimum 5 years of management or supervisory experience.

  • Knowledge of modern ticketing systems and workflows. Certification in JIRA Service Desk, Service Now, or similar ITSA systems is a plus.

  • Demonstrated experience in IT support operations.

  • Demonstrated experience managing 500+ employee infrastructures such as global email, Slack, VPN, Networks, and Call centers.

Desirable Requirements

  • Certified or demonstrated experience in managing Azure and/or AWS cloud environments with direct connections.

  • Agile methodology experience, Jira system

Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind

Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages

Job ID: R150858

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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  • Information Technology, Chesterbrook, Pennsylvania, United StatesRemove
  • Boomi, Chesterbrook, Pennsylvania, United StatesRemove