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Chesterbrook, Pennsylvania

Boomi IT Service Desk - End User Support

Remote - Pennsylvania, United States

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Boomi IT Service Desk - End User Support 

Join us as an IT Service Desk Sr. Analyst on our End User Support Team team in Chesterbrook, PA to do the best work of your career and make a profound social impact.

What you’ll achieve

As an IT Service Desk Sr. Analyst, you will be responsible for providing technical support and assistance to end-users of all levels, with a broad variety of software and hardware issues.

This position requires a great attitude, good communication, analytical, and problem-solving skills to provide first level technical support, as well as, the ability to research, resolve and escalate IT issues when necessary.

You will:

  • Provide first-line support services to both local and offsite customers with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions in accordance with SLA’s. 

  • Diagnose and resolve end-user network, e-mail, and web access problems.

  • Support 1st level office equipment including network, cabling, voice, video rooms, and security systems where applicable.

  • Maintain and track inventory of all computer hardware and software. 

  • Perform 1st level administration on Google Workspace, Slack, Zoom, and other technologies as required. 

Every Boomi team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements 

  • Associates Degree or equivalent experience

  • 3+ Years of experience supporting the following:

    • Current Microsoft and MacOS client operating systems

    • Apple iOS, Android

    • Using ticketing systems like Jira or ServiceNow

    • Google Workspace

    • Video conferencing technologies, Microsoft Teams, Zoom, Google Meet

Desirable Requirements 

  • A B.S. in Computer Science, MIS, CIS, IT, or related field or an ACSP, MCSE/MSTSC,  or other technical certifications, ITIL certification. Equivalent relevant experience and diplomas may also substitute for a degree

  • Scripting, automation, and software packaging experience with tools like Intune or JAMF

Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind

Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages

Job ID: R148637

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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