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Representative, Command Center

Job ID 189101BR Date posted 09/13/2017
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Customer Service Specialist –German Account Services
Competitive Salary
Cork

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Scheduling & Account Services (SAS)at Dell, we are looking for a Customer Service Specialist to join our team in Cork.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Key Responsibilities

  • Performs phone screening of calls accepted from Technical Support, Field support or Customers.
  • Tasked with calendar managing multiple disciplines such as Partner and hybrid maintenance support.
  • Creates service requests for field service engineers as needed.
  • Manages the end to end shift report in addition to leading shift turnover calls.
  • Tracks and responds to all incoming customer requests for corrective maintenance services.
  • Orders parts for the service engineers to. Monitors Global Spare/Hot Spare Synch prior to and after drive call completion so corrective maintenance engineer can continue to next call.
  • Tracks employee utilization data and updates appropriate systems with service information/details.


Essential Requirements

  • Fluency in English and German
  • Experince in a customer facing role.
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High attention to detail and organisatoon skills in order to support and order parts for the service engineers to expedite call handling. Monitor Global Spare/Hot Spare Synch prior to and after drive call completion so corrective maintenance engineer can continue to next call.
  • Must be able to work under limited supervision with little direction from management and adheres to administrative policies and escalation procedures.






Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Apply Now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.



When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Job ID

189101BR