Japanese Speaking Senior Sales Operations Analyst
Primary Location: Dalian, China
Japanese Speaking Senior Sales Operations Analyst ( Support Japan)
Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A link between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.
Join us as a Senior Analyst on our Sales Operations team in Dalian to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Senior Sales Operations Analyst, you will enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers’ needs, as well as crafting and maintaining a global portal for customer accounts. You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.
This position requires strong communication and organizational skills. Ideal candidate must be an excellent communicator and have the ability to realize expected business outcomes. To be successful in this role you must be passionate about customer service and have strong analytical skills. You will be responsible for working with key business functions, i.e., Sales, Finance, IT, BI, and other strategic business partners. You will work closely with Sales to deliver strategic insights and provide solutions to challenges.
• Provide pre-sales and/or post-sales operational support
• Manage order fulfilment
• Research customer or order problems, working cross-functionally to resolve process inefficiencies
• Serve as intermediary for order status, issues and inventory management
• Coordinate communications and share information with our sales force and cross-functional organizations
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Be a key point of contact in support for GBO including managing process and driving effective support in conjunction with pipeline management to ensure business predictability as and when needed.
Provide reporting on pipeline and forecast to regional GBO.
Manage/present business performance/KPI results in to key internal stakeholders and drive implementation of best practices.
Be a key business partner to other teams when identifying and driving cross-functional resolutions to operations issues.
You will build, develop and maintain highly collaborative and working relationships with multiple teams across the business to understand available data and identify growth opportunities for the business.
You will use Case Management to provide efficient support on a wide range of topics.
Analytical problem solving – analyze available information, use relevant data to identify trends, offer practical and effective solutions to simple and complex problems
Work with raw data and present in a professional manner
Support deal management processes
- 5 years plus sales operations experience within a fast-paced high-tech organization
- Fluency in Japanese, English and Mandarin essential. Team member will be expected to support Japan business from Dalian.
- Excellent communication and critical thinking skills to understand policies and processes at a company
- Ability to work with cross-functional teams
- Experience with Salesforce.com and proficiency in Excel and PowerPoint and familiarity with BI tools
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Application closing date: 30 April 2021
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.