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Dallas, Texas

Principal Engineer, Service Delivery

Houston, Texas, United States; Metairie, Louisiana, United States; Remote - Texas, United States; San Antonio, Texas, United States

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Principal Engineer, Service Delivery

Remote, United States

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely serious. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Principal Engineer, Service Delivery, on our Professional Services team in Dallas, Texas and all remote locations in the U.S. to do the best work of your career and make a profound social impact.


What you’ll achieve
As the Principal Engineer, Service Delivery, you will provide world-class delivery support to our customers and offer end-to-end optimized solutions for data storage, backup, converged infrastructure and more. With our unique processes and IP, we help customers realize business and technology value faster by handling the burden of daily operations. Service Delivery backs our solutions with the service levels customers need to run and transform their businesses.

You will:

  • Consult with customers about changes in architectural direction and/or growth, logical and physical allocation of resources and upgrades to software and hardware

  • Document best practices in developing and deploying cloud-centric solutions including but not limited to VMware, Azure Stack, Public Clouds (AWS/Azure/GCP) and OpenStack

  • Apply best practices, strategies, methodologies and approaches to support multi-cloud and hybrid cloud environment

  • Perform capacity, availability, issue resolution and change management processes for multi-cloud and hybrid cloud environments

  • Scale cloud components by forecasting needs and adding or removing components as needed


Take the first step towards your dream career
Every Dell Technologies’ Team Member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

  • 8+ years of professional experience supporting medium to large scale production environmentsin Data Center, Virtualization and Cloud Management technologies with a Bachelor’s degree or commensurate experience

  • Experience in VMware Cloud technologies as well as Private/Public Cloud experience to include 2 of the following:  AWS/Azure/GCP, KVM, Xen, etc.

  • Solid experience with VMware Cloud Foundation (VCF) on VxRail, as well as knowledge on vRealize Orchestrator, vRealize Automation Center, vRealize Operations Manager, vRealize Business, VMware and vRealize Log Insight

  • In-depth knowledge of network and distributed internet technologies including Transmission Control Protocol/Internet Protocol (TCP/IP), firewalls, load balancers and web application architecture, especially NSX


Desirable Requirements:

  • Robust DevOps Site Reliability experience with Puppet and Chef, and scripting experience with Bash, Perl and/or Python

  • Hyper-converged cloud experience in enterprise IT environments


Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R179520

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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