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Senior UX Researcher (Virtual/Remote)

Primary Location: Chesterbrook

Additional Location(s): Remote - Delaware, United States; Remote - District of Columbia, United States; Remote - Maryland, United States (COUNTY - All Other); Remote - Maryland, United States (COUNTY - Charles, Prince Georges, Montgomery); Remote - Massachusetts, United States; Remote - New Jersey, United States; Remote - New York, United States (All Other); Remote - New York, United States (NY Metro); Remote - Pennsylvania, United States; Remote - Rhode Island, United States; Remote - Virginia (COUNTY - Alexandria, Arlington, Falls Church, Fairfax, Loudoun, Prince William)

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Senior UX Researcher

The Company

Boomi is a highly collaborative, rapidly-growing product development company that designs a cloud-native platform for enterprise architects, data stewards, business analysts, and administrators to unite everything in their digital ecosystem, so that they and their customers achieve better outcomes, faster. The products we design enable our customers to build complex processes with ease and familiarity through a visual interface; manage and synchronize data across domains; and control the creation, deployment and management of APIs—all made possible by making it faster and easier to link data, systems, applications, processes, and people. 

Boomi is consistently named as a leader in iPaaS, and as one of Philadelphia’s Best Places to Work. For more information about Boomi, visit

The Role

We’re looking for an experienced UX Researcher with a focus on qualitative methods to join our User Experience team. 

You’ll play a critical role in shaping the direction of our work at Boomi, from Discovery through Implementation. You’ll guide the discovery process to ensure that we’re defining and prioritizing features of value, and assess and measure usability to identify areas of improvement. This is a unique opportunity to join an emerging research niche within a highly-valued UX team, as we expand our research strategy and its role in the Agile development cycle. 

This team is seeking someone with unique skills and qualities, to add to the diversity of our group, but we want someone who shares a knack for analyzing and understanding user needs and expectations, in order to effectively advocate for them. 

We want someone who takes initiative, as well as feedback. In addition to working under the guidance of the Head of UX Research Strategy and Operations, you’ll be working side-by-side with UX Design peers to sometimes drive, and sometimes support the research activities they perform. We’re a fluid, collaborative product team: you’ll also be working closely with Quality Engineers, Developers, Technical Writers, Program Managers, and Product Owners. Additionally, you’ll be establishing relationships with the users of our platform: both internal users, and external customers. 

We are currently a fully-remote company, due to COVID-19, and will remain a remote-friendly company once we can safely return to site. We are headquartered in Chesterbrook, PA, and have product teams that were colocated, in Philadelphia PA, Cambridge MA, and Exeter UK offices — when it’s safe to do so, occasional travel will be required (<10% travel).

This role reports to the Director of User Experience.

Your responsibilities include:

  • Advocating UX Research best practices and processes to support our team’s success

  • Exhibiting broad knowledge of qualitative research methods and how/when to apply them

  • Learning complex technological concepts, and then communicating them in plain language

  • Identifying opportunities for improvement, and validating their impact through discovery and research methods

  • Running usability tests

  • Writing and presenting findings to internal stakeholders, such as Product Managers and the Executive Leadership team

  • Collaborating and communicating across teams and roles

  • Contributing to the development of user personas and use cases 

  • Analyzing the outcomes of usability testing and user research and interviews, and making recommendations based on your findings

  • Demonstrating aptitude, if not experience, to think both conceptually and pragmatically about product strategy to ensure that Boomi remains an industry leader

  • Flexibility and adaptability: you must be comfortable with ‘just enough research’ and be able to operate within an agile environment

  • Occasional travel spanning 2-5 days (<10% travel)

Required Skills:

  • Professional experience conducting research efforts for product development and/or complex business systems and applications. Must provide examples of your work: a portfolio, website, or dropbox of case studies and outcomes

  • A considered, clearly articulated design philosophy with an open mind, and an insatiable curiosity

  • Strong empathy for our customers and the ability to discover and define their business needs

  • Background in User Experience and a broad skill set of qualitative research methods

  • Experience facilitating design workshops, requirements-gathering research and with comfort conducting usability testing outside of a lab

  • Familiarity with WCAG 2.1 guidelines, and a value for designing inclusively

Preferred skills

  • Visual thinkers with an affinity for the whiteboard

  • Experience working in Agile environments

  • Familiarity with collaborative and rapid prototyping tools (e.g., InVision, Miro, Sketch)

  • Experience with online testing tools, such as Optimal Workshop

  • Understanding and familiarity with quantitative research

  • Involvement in the UX community

Team Core Values:

  • Be Scrappy:Commit to doing your best with the time and resources available; be nimble, lean, and flexible.

  • Collaborate Respectfully: Provide a safe space for the exchange of ideas and feedback; communicate clearly and candidly; engage in active listening.

  • Demonstrate Open-minded Curiosity:Ask questions, try new things, and recognize that there is always more to learn.

  • Give a Damn:Demonstrate your passion for the work, the Content and UX communities, and helping others grow; challenge respectfully, but directly.

  • Take Ownership:Show accountability by taking responsibility for your work and actions; show leadership by looking out for others.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R076162

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