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Mgr 1, Schedule and Account Services

Job ID 189188BR Date posted 09/13/2017
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Supervises with operational focus, in an area of functional, technical or product expertise, individual contributors within respective shift, group or department.

  • Supervises the activities of individual contributors performing similar tasks within a shift, group, or department within Global Technical Support.
  • Oversees activities of individual contributors who perform technical support responsibilities on-site or via telephone when first line product support in the field has failed to identify or fix equipment or software issues.
  • Accountable for operational results in terms of expenses, budget, performance standards/metrics, customer satisfaction and employees.
  • Oversees the coordination, administration and execution of technical support programs, products, projects, process, performance metrics/standards for assigned area.
  • Ensures that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with technical support policies and procedures.
  • Responsible for the scheduling, staffing, management and development of employees in assigned area.
  • Performs other duties as assigned.
  • EMC Proven Professional Certification desired.

  • Ability to lead, motivate and direct a workgroup.
  • Communication skills.
  • Customer Service skill.
  • Organizational skills.
  • Leadership Skills.
  • Sense of urgency.
  • Degree in Information Systems, Computer Science, or Information Technology preferred.
  • Strong understanding in databases, servers, networking, and data analytics is a plus.

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

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