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Dubai, United Arab Emirates

Principal Consultant Generative AI

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Principal Consultant Generative AI

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. 

Join us as a Principal Consultant Generative AI on our Services Delivery team in Dubai, United Arab Emirates to do the best work of your career and make a profound social impact.

What you’ll achieve

As a member of the services delivery team, you will work alongside Dell Consultants, to earn the customer’s trust through competence, technical acumen, consulting expertise, and partnership. This position requires a dynamic individual with expert customer-facing skills. The ability to guide customers and clearly articulate findings and roadmaps is essential.

You will:

  • Strategise and implement generative AI use-cases and transformation models across multiple industries.

  • Lead a specialised team in crafting and executing a customer-focused generative AI roadmap, with an emphasis on technical governance.

  • Disseminate key service updates and compliance guidelines to internal and external stakeholders.

  • Regularly attend customer site meetings and produce periodic reports to update customers on account status, risk mitigation, and service activities. 

  • Coordinate troubleshooting efforts across support, account, and field service teams for efficient problem-solving.

Essential Requirements

  • Extensive expertise in Generative AI methodologies and Big Data, coupled with 5+ years in AI and customer-facing roles. Skilled in data classification, inferencing, training model fine-tuning, and leading C-level customer discussions to create strategic roadmaps. 

  • In-depth knowledge of model selection, data preparation, and tooling ecosystems in Generative AI, including Kubernetes and MLOps. Capable of advisory roles in customer engagements.

  • Strong customer engagement skills including trust-building, workshop planning, and influential communication across all levels within Dell Technologies and external partners.

  • Comprehensive review of customer data and analytics for GenAI applicability through stakeholder interviews, questionnaire evaluations, and consultation with subject-matter experts.

  • Demonstrated experience in client-facing service delivery, adhering to project methodologies and contractual obligations. Onsite availability during customer workshops.

Desirable Requirements

  • General awareness of Dell Technologies products. Knowledge of the Nvidia AI tools such as Bright Command Manager, NeMo Framework, Triton Inference Server, and others. Experience and deep knowledge of Large Language Models (LLM). Hands on experience with MLOps and AIOps tools such as cnvrg.io, mlfow and Domino.

  • Experience using Lean and Iterative Deployment Methodologies. University Degree aligned to Machine Learning is a plus. In possession of relevant industry certifications e.g. Nvidia, Dell, K8 and RHEL.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 04 March 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here

Job ID:R234593

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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