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Dublin, Ireland

Technical Support Engineer 2 (I6)

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Technical Support Engineer 2

Dell is a customer-centric company with industry-leading vision. The focus is on our commitment to diversity and sustainability as well as our mutual cooperation. We offer unique growth and development opportunities for our team members.

Are your solution-oriented and enjoy helping people on the phone? At the Halle (Saale) location, we are looking for motivated employees to strengthen our team. Here you are available to our corporate customers on weekdays as a technical contact person and are responsible for error analysis and the repair of system errors.

What you’ll achieve
As a Software Engineer 2, as part of the team, you will be responsible for a positive customer experience for our Dell Enterprise Hyperconverged / Software Defined Storage customers.

You will:

  • Processing and handling of technical fault reports that are reported by customers by telephone or in writing, including: troubleshooting, research, simulation of problems and the identification of interim solutions
  • First point of contact for the customer and “Trusted Advisor” - from problem diagnosis to solution
  • Cooperation and coordination with various stakeholders to address customer problems and to bring about a qualitative solution
  • Regular exchange of information with all stakeholders involved (customer, internal departments, etc.) to bring about a positive customer experience
  • Participation in trainings to acquire relevant industry certificates

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • In-depth knowledge of the HyperConverged / Software Defined Storage Technologies (Knowledge on VMware or HyperV HyperVisor)
  • - Extensive experience and basic knowledge of Microsoft operating systems: Windows Server 2012 R2 / Windows Server 2016/2019 with a focus on: Active Directory / DNS, Microsoft Failover Clustering, Hyper-V, Azure Stack, Storage Spaces Direct / Storage Spaces (Classic)
  • - Knowledge of collecting log data in different operating systems and hypervisor environments is desired (e.g. collecting dump files, event logs, support bundles) in order to escalate inquiries towards the EMEA backend team or directly to the respective (external) vendor / partner
  • - Analytical and conceptual thinking skills as well as an independent and structured way of working as well as Teamwork and communication skills
  • - Fluent in spoken and written: English (in addition: German, French, Spanish or Italian desirable)

Desirable Requirements

  • Certificates, e.g .: Microsoft, Linux and / or VMWare and Hypervisor Advanced Knowledge (VCP, MCSA, RHCSA)

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application Closing Date: 27th of May 2022

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.


Job ID: R182088

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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