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Durham, North Carolina

Lab Support Principal Engineer - Durham, NC

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Lab Support Principal Engineer

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Lab Support Principal Engineer supporting our environment in our IEO (Infrastructure Engineering & Ops) team at Durham, NC.

The IEO organization plays a fundamental role in delivering IaaS for the ISG Development teams.  We accelerate the pace of development to meet their needs by ensuring all critical systems are running 24x7 in support of Engineering Development while at the same time driving division wide Transformation Initiatives to modernize Engineering Operations across multiple lines of business.

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software development.

Key Responsibilities

  • Responsible for the sustainment and maintenance of our core Network and Compute Infrastructure that supports our VDI environment to appropriate standards and best practices in a fast-paced work environment
  • Monitoring VDI environments and the backend infrastructure that supports the environment
  • Responsible for administering system-level procedures; service layer application; deployment creation; scheduling redundancy management and certificate management
  • Linux/Esxi system administration on physical and virtual servers to include installation and maintaining the hardware, software, and applications.
  • Responsible for configurations and adjustments to enhance system performance and obtain overall health of environment
  • Ensure the necessary security procedures are implemented and enforced across their work, Patch management
  • Maintain a working knowledge of all documented processes and procedures
  • Provide general level client/server and SAN/storage array support, as well as technical expertise in the development of collaborative platform client application/customer interface
  • Provides on-call support to extend over weekends and holidays on a rotational basis

Essential Requirements

  • Proficiency in hardware, software, and operating systems: ESXi (6.5 and later), CentOS (7.0 and later), Windows Operating systems
  • Proficiency in monitoring applications: Grafana, Nagios, Prometheus, wavefront, Solarwinds, Zabbix and any other relevant monitoring mechanisms for VDI platforms support
  • Working knowledge of self-service backup mechanism ( Velero, minIO) to implement a disaster recovery plan
  • Working experience in VMWare technologies: Vsphere, software defined storage (vSAN), software defined networks (NSX)
  • Working knowledge of SDWAN : Silverpeak/ Velocloud
  • Working knowledge of networking/SAN/Storage/Unix, as well as working knowledge of Linux containerization, Kubernetes
  • Understanding of Network Firewall, rules and ports required to support the infrastructure for external access.
  • Has working knowledge of backup/restore client applications; must also be proficient in orchestration tools and applications
  • Experience troubleshooting any issues within VDI environment
  • Working experience on load balancers ( AVI controller)

Desirable Requirements

  • Bachelor’s degree in computer science or related streams and 5+ years of experience, or equivalent experience
  • Scripting and coding skills: Shell, Python, Powershell, Ansible
  • Experience working with Configuration Management Systems (git in particular)
  • Experience using ServiceNow, Jira, Infoblox


Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R203788

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Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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