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Sales Operations Analyst - Secureworks - Edinburgh

Primary Location: Edinburgh, United Kingdom


Additional Location(s): Remote - United Kingdom (All Other)

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Sales Operations Analyst- Secureworks - Edinburgh

Secureworks® (NASDAQ: SCWX) a global cybersecurity leader, enables our customers and partners to outpace and outmaneuver adversaries with more precision, so they can rapidly adapt and respond to market forces to meet their business needs. With a unique combination of cloud-native, SaaS security platform and intelligence-driven security solutions, informed by 20+ years of threat intelligence and research, no other security platform is grounded and informed with this much real-world experience. www.secureworks.com

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

The Sales Support Analyst is expected to be capable of managing multiple tasks and functions with limited supervision and of providing input to processes with an eye toward improving efficiency.

Role Responsibilities

-Maintain Salesforce.com order entry best practices to ensure operational accuracy from legal, accounting and financial reporting perspectives.

-Collate accurate data from accounting and operational systems to ensure accurate proposal creation matching active client services.

-Identify, address and enable successful resolution of billing/invoicing errors in collaboration with accounting/billing and client.

-Liaison between sales, legal, finance, and operations to enable proposal creation that meets approval requirements

-Project manage pricing approvals, non-standard service requests and non-standard contract approvals.

-Analyse and develop recommendations for improving sales operational effectiveness including the use of Salesforce.com.

-Develop resolutions to complex problems that require frequent use of creativity

Requirements

-Excellent communications and interpersonal skills and the ability to work effectively with peers, management and internal and external business partners, prospects and customers.

-Strong analytical and problem solving skills.

- Understanding of sales lifecycle processes.

-Experience with Excel formulas and PowerPoint presentations.

-Experience with Tableau, Salesforce preferred but not essential.

-Bachelor’s degree in Information Systems, Business Administration or technology major preferred but not required.

-Experience in industry is preferred but not essential.

Secureworks is part of the Dell Technologies family of brands. If you require any assistance in applying for an open position or have any specific requirements to attend an interview, please contact UK_Talent_Acquisition@Dell.com

We are a Disability Confident Committed Employer and aim to ensure our recruitment process is inclusive and accessible. As members of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancies and ensure our recruitment process is inclusive and accessible.

Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. 

Job ID: R097767

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