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QA Software Test Engineer

Exeter, United Kingdom 05/21/2019
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QA Software Test Engineer

Competitive salary

Exeter, UK

Before we bring a game-changing product or ground-breaking service to the world, we put it through its paces. At Dell, testing is a source of pride – and our Test Engineers are at the forefront. Quality is everything at Dell. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.

Working at the leading edge of web applications technology, your role will be to be working on the Quality Assurance of an Enterprise class single page application built using REACT, REDUX, Javascript, including WebSockets, Bootstrap, html and CSS.

You will have existing web development skills with some exposure to the HTML5 toolchain, and you’re looking to develop your career via exposure to the latest single page application techniques.

You will be an enthusiast of automation, and have awareness of tools such as Jenkins, or Bamboo. Having experience with test automation tools such as Selenium and Nightwatch puts you at an advantage.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

We are looking for a QA Software Test Engineerto join our team in Exeter and play a key role in the evolution of Dell.

Key Responsibilities

-Drives improvements in usability, customer and product metrics to comply with industry standards, such as NPS/NSS, IFIR/FIR, or other standards.
-Drives continuous improvement in the quality of systems, peripherals and software, as experienced by customers.
-Ensures that Dell delivers high quality products to customers.
-Ensures quality goals and performance measurements are met.
-Monitors quality results and identifies exceptions requiring investigation.
-Drives investigation, capture, root cause failure analysis, containment, corrective actions and process improvements to prevent issue recurrence.
-Conducts quality post-mortem and documents lessons learned and recommendations to prevent recurrence of quality issues.

Essential Requirements

-Drives improvements in Dispatch Rates (Initial Field Incident Rate(IFIR), Field Incident Rate (FIR)), Call Rates (Cost Per Box (CPB)), Warranty Costs and Usability
-Forecasts lifetime failure rates for current and new platforms with 3-year FIR goals
-Maintains appropriate database libraries to support Failure Analysis (F/A) requirements
-Conducts quality post- mortem
-Documents lessons learned and recommendations to prevent recurrence of quality issues

Desirable Requirements

-Basic problem-solving skills
-Basic understanding of technology discipline, such as hardware, software, solutions
-Basic understanding quality tools, data, and processes
-Deals with ambiguous situations within project
-Considers impact on customer when making decisions


Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

If you’re keen to test some of the most advanced technology in our ever-evolving market, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Learn more about Diversity and Inclusion at Dell here.

Equal Employment Opportunity Policy


Job Family: Engineering Job ID: R57665

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