Senior Software EngineerExeter, United Kingdom 03/05/2019
Senior Software Engineer, DELL Boomi
People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the IT team at Dell Boomi, we are looking for a Senior Software Engineer to join our team in Exeter.
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Providing technical direction and assistance to our partners and customers regarding their use of the Boomi Platform
Aid in identifying root cause for issues at customer request
Work closely with customers and interface with our Engineering, Product Management, and Technical Architecture teams to help address issues for customers with larger scale, higher volume, and unique integration requirements
Handle the initial escalation for cases with potential for high impact success and visibility across the organization
Coach other support engineers on difficult technical integration issues and active participation in our community with your unique experience
Prioritize and manage escalated issues with Development teams
Train support engineers on lessons learned from working with Development teams
Experience as a software engineer or developer and have a passion for helping partners and customers solve complex integration problems
You should have a proven ability to design, optimize, and integrate business processes
A passion to solve customer problems using your refined communication skills to coach and train customers on the platform
Experience with enterprise integration tools that can be used to extend the team’s knowledge
Motivated individuals who enjoy a fast paced work environment and understand that the SaaS culture requires creativity, collaboration, fast decision making and a sense of urgency
Having experience with any of the following would support your success with working with our platform:
SQL and XML technologies
SOAP/REST and HTTP
Experience in connecting and working with different APIs
Basic scripting experience
Java platform knowledge
Demonstrated deployments of enterprise software systems and SaaS using industry standard environments including XML, HTTP/HTTPS, Java, C++, and ASP.
Basic network troubleshooting skills
Experience in Windows/Linux servers
Solid experience of application integration development or design experience
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Read our Equal Employment Opportunity Policy
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
If you require assistance in applying for an open position or have specific requirements to attend an interview, please contact UK_Talent_Acquisition@Dell.com
As members of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancies and ensure our recruitment process is inclusive and accessible.
Job Family: Engineering Engineering-Development Job ID: R98266
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