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Dublin, Ireland

Business Consultant (Customer Lead) - Incident Response (Travel 75%)

Remote - France (All Other); Remote - Ireland (All Other); Remote - Italy; Remote - Netherlands; Remote - Poland (All Other); Remote - Slovakia; Remote - Sweden; Remote - United Kingdom (All Other)

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Business Consultant (Customer Lead) - Incident Response

Ireland / Netherlands / EMEA remote

Dell Technologies' commitment to serving our customers is second only to our desire to protect our customers. This strategic role will bring cybersecurity and deployment expertise to focus on the risks that impact our global customer base. The goal will be to achieve overall business objectives by means of implementing enterprise-wide solutions using the company’s or a third-party’s hardware/software products and/or processes and methodologies. You get to do all this while enjoying the company of team members in a culture where new ideas and calculated risks are strongly encouraged and appreciated.

Join us as a Business Consultant on our Solutions Architecture team in Europe to do the best work of your career and make a profound social impact.

What you'll achieve

Customer Lead is a proven leader in integrating solutions and strategies with the customer for their environment, based on the desired customer business outcomes, goals, objectives, immediate needs, and existing systems infrastructure tied to critical business systems.

Key responsibilities include Identifying additional product/services sales opportunities in customer organization and assisting the sales organization and related Practice Areas as technical/infrastructure subject matter experts. Role requires skills and understanding of the industry best practices and methodologies to tie dissimilar components together into an aggregate system as is common practice in Enterprise Architecture. Compose applicable services agreements (e.g. Statements of Work, SLA documentation, etc.) that specify processes, technology, staffing, deliverables, commitments, risk, and project management aspects of a solution. Participate in applicable win-loss reviews and incorporates learnings into future solutions.

You will:

  • Be single Point of Contact for Sales on Incident Response & Recovery opportunities and Broker Connections with all teams supporting the Incident Response Project. Receives initial call & organizes the IR Response Core Team, ensures PM is staffed and leads customer facing response

  • Lead teams and engineer solutions using industry-standards and technologies across the infrastructure of enterprise environments to include (storage, compute, networks, cloud, and authentication)

  • Provide post-sales and implementation services for clients

  • Possess ability to work in a self-directed environment, identifying gaps and introducing solutions. Insight to proactively design intuitive metrics for consumers of data

  • Contribute to the development and on-going improvement of Dells industry best practices and standards for delivering cybersecurity services in an incident response scenario.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 6+ years of experience with incident response and recovery, design and implementation, 4+ years of experience as Senior Business Analyst/ Team Lead with experience in the following:

  • Significant Sales and or Consulting background

  • Experience scoping customer engagements and strong executive presence and communication skills

  • Prior experience as a Business Analyst working on cybersecurity or Incident Response and Recovery (IRR) centric projects

  • Experience with Windows 10, SCCM OSD, Microsoft Deployment Toolkit (MDT), Microsoft Desktop Analytics and Microsoft SCCM 2012+. Registering, Managing, and Configuring Microsoft Intune Policies, with or without SCCM Co-Management and Registering and Deploying Systems through Windows Autopilot. Understanding of Microsoft Azure, Azure RMS, Cloud Identity Setup and Configure Azure RMS, AD Connect, and other Cloud Services. Experience in the Enterprise and Security features of Windows 10, and the Windows as a Service Model

Desirable Requirements

  • Additional certifications in Cybersecurity (CISSP, CISM, CEH, OSCP); Knowledge of MS EMS and Azure AD

  • Microsoft Security Stack; Other security platform experience (Secureworks, Carbon Black etc)

  • Storage to include SAN, NAS, HCI, and Converged Infrastructure

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R126025

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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