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Inside Sales Account Manager

Frenchs Forest, Australia 10/08/2018
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Overview

We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world. Every member of our team plays a critical role in bringing our purpose to life — through your work, passion and commitment to do the absolute best we can for our company, our customers and for each other.

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Success Profile

What makes a successful Inside Sales Account Manager?
Check out the top traits we’re looking for and see if you have the right mix.

  • Results-driven
  • Problem Solver
  • Relationship Oriented
  • Organized
  • Effective Communicator
  • Competitive

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Life at Dell

Discover life at Dell from our employees who are leading the way toward innovation and digital transformation.

Come be a part of the talented, dedicated and motivated teams in the Dell family by applying today.

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Key Benefits

  • Rewards & Development

    It's simple. We believe in rewarding our team members for a job well-done and investing in our team member's professional development filling the majority of our open positions internally.

  • Health & Wellness

    As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle. These benefits are based on your location, so please ask your recruiter for more details.

  • Flexibility

    Dell’s Connected Workplace program offers new ways to work and enables eligible team members to choose the style that best fulfills their needs, both in their job and their personal life.

  • Other Benefits

    You may be eligible for other programs in your location including employee purchase program, paid time away from work, financial and savings programs and more. Talk to your recruiter for more details on what benefits programs are available in your location.

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Responsibilities

Dell EMC provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an Inside Sales Account Manager in our Mid-Market business based in our Frenchs Forest office.

Dell EMC’s portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction. Our team is responsible for selling ground-breaking products by building relationships with customers using both the telephone and email as communication methods. Our Inside Sales Rep team ensures every customer interaction is exceptional and tailored to meet the customer.


Key Responsibilities:

  • Achieve targets by selling, up-selling and cross-selling Dell EMC’s range of products, third party products and services using consultative selling techniques
  • Owns overall account strategy and account management
  • Communicates Dell EMC’s unique value to customers
  • Maps customer challenges to Dell EMC capabilities
  • Responsible for prospecting & pipeline generation
  • Identifies, develops, manages, and closes business
  • Maintains accurate sales forecast and pipeline in Salesforce
  • Grows the account / territory to maximum potential through cross-sell & strategically aligned business synergies
  • Responsible for driving inbound & outbound calls, emails & attendance to webinars & events
  • Functions as the overall account manager, leading sales solutions, partnering with the channel (as applicable) overall strategy and execution
  • Focuses on both new account development and/or expanding existing accounts
  • Leverages cross-functional resources to achieve results/meet customers/partners needs
  • Meets or exceeds Sales Hygiene Metrics (KPI’s)
  • Drive deeper engagement & understanding through territory & account planning
  • Assist in the preparation of customer correspondence, quotations and responses to tenders

Essential Requirements

  • Previous Account Management and Sales experience, preferably in IT or TELCO (at least 1-6 years)-*** We have various roles available & looking at different levels of experience
  • Experience in relationship selling or appropriate industry experience/exposure.
  • Excellent written and oral communication skills.
  • Self-motivated, well organised and able to work well within a team.
  • Strong Customer Service ethic.
  • Well-developed negotiation and sales persuasion skills.
  • Consultative selling skills.
  • Strong organisational skills.
  • Strategic thinker


Desirable Requirements

  • An intimate understanding is required for PC Components, Enterprise products and the various aligned product’s
    PC/Vendor experience


Benefits
CIRCA 110k TTC based on professional experience. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment. If you’re the kind of communicator who can make world-class technology even more irresistible, this is your opportunity to develop with Dell EMC.


Dell EMC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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