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Level 1 Technical Support

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  • Frenchs Forest, Australia
  • 03/17/2021
  • R077791

Overview

We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world. Every member of our team plays a critical role in bringing our purpose to life — through our work, passion and commitment to do the absolute best we can for our company, our customers and each other.

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Success Profile

What makes a successful Product Services team member?
Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Communicator
  • Conceptual
  • Inventive
  • Problem Solver
  • Results-driven

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Responsibilities

Client Technical Support – Level 1


Dell Technologies provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Dell Technologies is looking for a customer focused, technically minded expert to join the team that provides the highest level of support for our ProSupport and Premium customers in Australia and New Zealand with an outstanding end to end experience.

Key Responsibilities
Your responsibilities will be to:

  • Provide over the phone first-level technical hardware and software support on Dell supplied products, peripherals and applications
  • Use troubleshooting techniques and tools to identify and resolve customers technical issues
  • Assumes a proactive role in technical support call avoidance by identifying common problems and documenting resolutions
  • Actively engage with our customers in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Delight customers and be their greatest advocates through simplifying the customer experience


Essential Requirements
At Dell Technologies our employees are the reason customers return to us again and again and therefore the emphasis is on the importance of having great customer service experience for this position.

Essential Skills and experience include

  • Good organizational skills
  • Good interpersonal skills
  • Excellent telephone and customer handling skills
  • Ability to work under pressure
  • Ability to deal professionally with demanding customers
  • Ability to learn new products and technologies


Desirable Requirements

  • Working knowledge of all software currently shipped with Dell client products with advanced knowledge of Windows operating systems
  • Working knowledge of PC architecture/technology
  • Working knowledge of Dell supplied applications
  • Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills
  • Industry Qualifications - MCP, CompTIA A+
  • TAFE Qualification in IT or a relevant field

Why work for Dell


With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dells team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

The Benefits

  • Monthly Health Allowance
  • 12 weeks paid parental leave
  • Diverse & inclusive culture
  • Life Insurance & Salary Continuance via Dell’s super plan
  • Discounted gym memberships
  • Charity Volunteer Events
  • Dell Product Discounts
  • Fun Work Environment and Social Events

Job Family: Product-Services Global-Services Job ID: R077791

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Global Sales at Dell

We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere so they can transform the way they work and live. Join our sales team and be a part of our story.

Learn More About Global Sales

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Learn what it's like to work in the Frenchs Forest Office.

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Key Benefits

  • Rewards & Development

    It's simple. We believe in rewarding our team members for a job well done, investing in their professional development and filling the majority of our open positions internally.

  • Health & Wellness

    As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle. These benefits are based on your location, so please ask your recruiter for more details.

  • Flexibility

    Dell’s Connected Workplace program offers new ways to work and enables eligible team members to choose the style that best fulfills their needs, both in their job and their personal life.

  • Other Benefits

    You may be eligible for other programs in your location including employee purchase program, paid time away from work, financial and savings programs and more. Talk to your recruiter for more details on what benefits programs are available in your location.

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Life at Dell

Discover life at Dell from our employees who are leading the way toward innovation and digital transformation.

Come be a part of the talented, dedicated and motivated teams in the Dell family by applying today.

Dell team smiling

Culture

Our culture is defined by our values and made real every day by how we work and lead. We know our culture is the foundation for all we’ve achieved, and for all the success ahead of us. Don't take it just from us – see what our employees say in our annual "Tell Dell" results.

  • 90% My leader cares about my well-being both professionally and personally.
  • 93% I am proud that I never have to worry about Dell Technologies showing up in a headline damaging our ethical reputation.
  • 90% My job means more to me than just a paycheck and benefits
  • 94% I believe flexible work arrangements (e.g., working remote, mobile, telework, etc.) at Dell Technologies contribute positively to our performance as a company.

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