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Frenchs Forest, Australia

Technical Support Engineer 1

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as rated by current and former employees

Client Technical Support – Level 1

Dell Technologies provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Dell Technologies is looking for a customer focused, technically minded expert to join the team that provides the highest level of support for our ProSupport and Premium customers in Australia and New Zealand with an outstanding end to end experience.

Key Responsibilities:

  • Provide over the phone first-level technical hardware and software support on Dell supplied products, peripherals and applications
  • Use troubleshooting techniques and tools to identify and resolve customers technical issues
  • Assumes a proactive role in technical support call avoidance by identifying common problems and documenting resolutions
  • Actively engage with our customers in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Delight customers and be their greatest advocates through simplifying the customer experience

Essential Requirements:

At Dell Technologies our employees are the reason customers return to us again and again and therefore the emphasis is on the importance of having great customer service experience for this position.

  • Good organisational skills
  • Good interpersonal skills
  • Excellent telephone and customer handling skills
  • Ability to work under pressure
  • Ability to deal professionally with demanding customers
  • Ability to learn new products and technologies

Desirable Requirements:

  • Working knowledge of all software currently shipped with Dell client products with advanced knowledge of Windows operating systems
  • Working knowledge of PC architecture/technology
  • Working knowledge of Dell supplied applications
  • Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills
  • Industry Qualifications - MCP, CompTIA A+
  • TAFE Qualification in IT or a relevant field

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R143678

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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