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Hanoi, Vietnam

IT Technical Support Engineer (On Site)

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At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us as a Engineer on our Product Services team in Hanoi, Vietnam to do the best work of your career and make a profound social impact.

What you’ll achieve
As an IT Technical Support Engineer, you will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support.

You will:

  • Plan and lead installation services for assigned accounts

  • Drive timely onsite services such as break-fix support and proactive maintenance

  • Seek resolution to drive closure of complex issues

  • Keep abreast of technology and our service offerings

  • Conducts basic installation of technical solutions

  • Follows predefined procedures and tasks in everyday activities

  • Work is regularly reviewed by a more senior level technical specialist

  • Escalates technical issues to more senior level technical specialist

  • Develops technical knowledge in a specific subject matter.

  • Performs troubleshooting, parts replacement, system upgrades and basic deployments

  • Supports more senior level technical specialists in complex deployments

  • Establishes and builds positive customer relationships

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 2–4 years of relevant experience on IT on site support (server/ storage installation, deployment etc)

  • Industry certification in Linux, Windows, VMware or Networking

  • Willing to travel to clients' sites within Hanoi

Desirable Requirements

  • Bachelor’s Degree

  • Relevant Dell EMC product certification at Professional Specialist Level

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

Job ID: R180304

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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