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Authentication Systems Administrator - Opportunity for Working Remotely

Primary Location: Heredia,Heredia

Additional Location(s):

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The Elevator Pitch: Why will you enjoy this new opportunity?

The Authentication Systems Administrator - Client Experience and Technology role provides a unique opportunity to grow your career by deepening your infrastructure, Cloud and Authentication stack. You will have opportunities to work closely with emerging and cutting edge technologies, and adopt optimized processes and innovations that improve the end user experience.  You will be an integral part of the solution cycle, collaborating with various business units, performing technical evaluations, and driving projects all the way from prototype phase to production rollout.

If you are looking for a role that keeps you engaged, challenges you and gives you ample learning opportunities, then this is the place for you

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

We are looking for someone who will be responsible for architecting platform specific solutions that will be utilized across the VMware enterprise.  They will need ensure incidents are effectively prioritized and responded to per defined service level agreements.  Excellent oral and written interpersonal skills, including the ability to explain technology solutions in business terms, build rapport and persuade others are skills to have.  Additionally, improving customer experience and assisting managers, and other senior staff, with analysis of customer request tickets is a requirement for this role.

  • Within the first 30 days of employment, you will be able to understand the VMware IT Infrastructure, standard procedures, and the team’s ongoing projects.

  • Within the first 90 days, provide support for the systems we manage and work with others to architect a solution that updates the Authentication Services

  • Within 180 days of employment, you will be able to collaborate across VMware IT and various business units to lead implementation of best-in-class technological solutions to meet requirements of the Enterprise, while providing excellent colleague experience, and end to end security

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Your normal activities may be modified per your professional strengths and the business need and organizational requirements, but you can expect following assignments:

The role requires you to architect a solution that removes the use of passwords in the enterprise and introduce password lease model, need to work on legacy protocol deprecation , Owns and leads discussions with business and technical information technology solution implementations, integration, upgrades, enhancement and conversions and recommend the solutions accordingly. Additionally, design and maintain other services which include on premises AD, Azure AD, Federation services, PKI, KMS and Microsoft identity management

Your knowledge of single sign-on (SSO) authentication protocols, such as SAML, Oauth, and OpenID Connect (OIDC) , and identity and access management (IAM) concepts and principles will facilitate your success in this role. Proficiency in PowerShell and Windows / Linux OS platform, as well experience in security tool like ATP, Splunk will be beneficial.

Aspire to constantly seek to expand your technical expertise and knowledge of new technologies with internal training offerings and self-study.

Document and update product's technical findings preparing for both in-depth and high-level overview presentations

What is the leadership like for this role? What is the structure and culture of the team like?

We look for individuals who are self-driven and have the passion to learn new skills and solve complex technical issues. The leadership for this role believes in creating a pleasant and inclusive workplace and building strong relationships and collaboration within the team. The team is made up of technology professionals based in United States and India. We interact with coworkers and vendors all over the world to maintain our systems.  The team works flexible hours, arranging schedules to fit their needs, all while ensuring full coverage for the systems we manage.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting

  • Employee Stock Purchase Plan

  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

  • Generous Time Off Programs

  • 40 hours of paid time to volunteer in your community

  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

  • Healthy and local inspired snacks in all our on-site pantries

Category : Engineering and Technology
Subcategory: Network Engineering
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-06-08

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2105499
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