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Network Security Engineer - Opportunity for Working Remotely

Primary Location: Heredia,Costa Rica

Additional Location(s):

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The Elevator Pitch: Why will you enjoy this new opportunity?

Working with Network Security team, you will be engaged in cutting edge designing, implementation, problem-solving and troubleshooting core network services such as but not limited to NSX, PAN Firewall Security infrastructure and many other technologies. If you are passionate about Virtualization, Systems, Networks and Security then you will feel right at home. If you are looking forward to working on the latest and top of the line technology stack related to Infrastructure which keeps you always engaging and gives you ample learning opportunity, then this is the place. You are naturally curious and persistent and do the right thing when no one is looking. Leveraging your experience and working with teams of different expertise and be a key player to help towards the organizational goals.  Above all, you will get to work in a culture and team where new ideas and calculated risks are strongly encouraged and appreciated.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

Analyze and interpret incoming colleague Firewall changes from a security perspective:

  • Within 30 days of employment, become competent with VMware’s Security rules, guidelines, and standard operations.

  • You will work closely with Engineering, Finance, and internal Cloud operations to provide day-to-day operations support for the Network Security Services portfolio

  • Within 90 days of employment, you will be deploying new PAN Infrastructure and be responsible to resolve internal customer technical issues through diligent research, reproduction, and troubleshooting.

  • Within 180 days you will be in a position to work on escalation’s, Lead Trouble shoot sessions with PAN TAC and help out on a rotation basis with On call Support.

  • Within 360 days along with the above, you will be reviewing project requirements and putting together design packages which will be used from a PAN infrastructure deployment perspective. You will be a self-started and lean into to projects until the best solution is found.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

The successful candidate will be deploying and troubleshooting Firewall technology daily.  They will be using command line, GUI and their scripting skills to achieve this.  Wireshark analysis and any other analytical tools can be used for same.  As part of a global team, you will have access to the infrastructure North and South of the Security platform giving the successful candidate an Really exciting opportunity here to grow. The opportunity for leaning and growth has no celling here. For new deployments the successful candidate will be responsible to document and share that knowledge with the global team.

Install, configure, manage, maintain, and support security production services for VMWare Internal and External Customers. You will be also involved in planning for disaster recovery, other backup contingencies, diagnose and troubleshoot services, software, and other network services related problems. You will also assist with

coordinating between different teams for smoother 24/7 day to day technical operations and executions. Also, the Installation, configuration, and maintenance of all the Palo Alto Networks Firewalls infrastructure.  Furthermore, you will be required to perform all PAN Firewall operations to include creating NAT Polices, Security Firewall rules changes, Trouble shoot PAN GP issues and many more functions. You should possess expert knowledge of TCP/IP, IP routing, LAN and WAN protocols, campus and data center switching.  

Your regular activities may be modified to suit your professional strengths, but you can expect a variety of the following assignments:

  • Preparation of internal and external firewall changes

  • Create Change Management workflow’s for security changes

  • Analyze Customer requests and implement the necessary policy changes on the Firewall infrastructure.

  • Use Visio to represent you design suggests and implementation recommendations.

  • Assist as an escalation point for remote work VPN issues.

  • Quickly and accurately communicate the necessary changes needed from a security perspective

  • Assist with quarterly and annual budgetary costings

  • On a daily you will make hands on changes to our firewall infrastructure

What is leadership like for this role? What is the structure and culture of the team like?

The Hiring Manager for this role is Donald Philpott, Senior Manager leading Senior Manager Global Firewall Security Operations team who looks after the team from Cork with diverse technical and leadership roles. He has been with VMware Inc for about 14 years now. He believes that leadership is not defined by title and encourages his team members to be leaders and live the values they all bring to the team while being creative to solve problems

The team is distributed across and works from different parts of the Globe. Most of the team works from Bangalore, India location while others team members work from Palo Alto, Cork and Sofia locations. The team follow Dynamic, Open culture at work and encourages to learn from others, teach others and grow along with others being collaborative and courteous.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting

  • · Employee Stock Purchase Plan

  • · Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

  • · Generous Time Off Programs

  • · 40 hours of paid time to volunteer in your community

  • · Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

  • · Financial contributions to your ongoing development (conference participation, training, course work, etc.)

  • · Healthy and local inspired snacks in all our on-site pantries

Category : Engineering and Technology
Subcategory: Network Engineering
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-06-03

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2102448
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