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Principal Engineer, Service Delivery

Primary Location: Heredia, Costa Rica


Additional Location(s): Panama City, Panama; Remote - Panama

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Principal Service Delivery Engineer

Costa Rica or Panama

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us as a Principal Service Delivery Engineer on our Professional Services team in Costa Rica to do the best work of your career and make a profound social impact.


What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:
Consult with customer in regard to any changes in architectural direction and/or growth, Logical and Physical allocation of resources and upgrades to software (S/W) and Hardware (H/W) firmware

  • Help document best practices in developing and deploying cloud-centric solutions including but not limited to VMware, Azure Stack, Public Clouds (AWS/Azure/GCP) and OpenStack

  • Apply best practices, strategies, methodologies, and approaches to support multi and hybrid cloud environment

  • Perform capacity, availability, issue resolution and change management processes for multi and hybrid cloud environments

  • Scale cloud components by forecasting needs and adding or removing components as needed

  • Upgrade cloud and installed backing services and infrastructure


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Must have 8+ years’ experience in VMware Cloud technologies and preferred two other Private/Public Clouds (AWS/Azure/GCP, KVM, Xen etc.)

  • Solid experience with VCF on VxRail

  • Expert knowledge on vRealize Orchestrator, vRealize Automation Center, vRealize Operations Manager, vRealize Business, VMware and vRealize Log Insight

  • In-depth knowledge of network and distributed internet technologies including TCP/IP, firewalls, load balancers and web application architecture especially NSX

  • Strong experience in scripting including Bash, Perl, Python and Unix shell


Desirable Requirements
• 10+ years industry experience in Data Center, Virtualization and Cloud Management technologies

• Expert knowledge of DevOps technologies, especially Puppet and Chef


Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 22nd May 2021


Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R096004
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