Technical Account Manager - Opportunity for Working Remotely
Primary Location: Heredia,Heredia
CloudHealth by VMware is the global market leader in Cloud Management, and the most trusted software platform used to accelerate business transformation in the cloud. CloudHealth by VMware is looking for highly motivated individuals who will be responsible for providing outstanding customer service to ensure that customers, partners, and employees have a positive experience getting onboarding and ongoing training from CloudHealth.
The Elevator Pitch: Why will you enjoy this new opportunity?
You love being on the front lines of the business partnering with best-in-class customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software solutions. You are a bi-lingual (Spanish and English) individual looking to be the first CloudHealth TAM based in the LATAM region! You are looking for an opportunity to be on the forefront of the cloud revolution and possess a strong technical background with experience supporting cloud computing products, services, and solutions.
What is primary need, technical challenge, and/or problem you will be responsible for?
We need a high-energy, creative individual with a proven track record of successful account management experience, a passion for Customer Success, solid analytical skills and strong technical acumen. As a Technical Account Manager, you will use your strong analytical abilities to maximize and accelerate solution adoption and value realization, prevent issues, and resolve challenges faster, leverage new capabilities quickly, and optimize company-wide strategies for your customers, creating closer connections to CloudHealth thought leadership and peers. You will drive forward CloudHealth as the industry-leader in the LATAM market, managing strategic Spanish-speaking customers.
Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?
Immediately and in an ongoing manner you will:
Consult with, and advocate for, your customers as you forge strong relationships to ensure they are getting the most from their CloudHealth investment and are utilizing the platform to its fullest extent
You will be evaluated by the overall health and satisfaction of your customers as well as the level of adoption of the platform
Help set strategic direction, continual improvement of operations and processes and coordinate across globally complex organizations
Tackle complex architectures and manage major transformational initiatives to accelerate customers’ cloud maturity journey
Be expected to use best practices to drive standardization and efficiencies across your customer base to ensure full value realization
Partner with colleagues in Corporate Account Management, Support, Training, Product, Engineering and Professional Services to ensure all customer needs are met
Address, evaluate and ultimately resolve technical issues / questions for your customers, leveraging available resources when warranted
Regularly be evaluated based on the strength and success of both internal and external partnerships
Streamline efficient execution of industry best practice strategies and enterprise-wide plans with disciplined strategic planning, management, and oversight
Advance adoption of the CloudHealth platform across regional and global teams by creating a well-communicated onboarding plan, encouraging enterprise-wide collaboration, and providing frequent assessments and reporting of results against common goals
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
As part of CloudHealth’s world-class Customer Success organization, you will:
Immerse yourself in public cloud, multi-cloud, hybrid cloud, private cloud, FinOps, and security industry best practices to serve as a strategic partner for your customers
Utilize your product domain expertise to serve as a trusted technical advisor and resource
Collect and analyze customer data to identify trends, advance adoption and create a positive customer experience
Be a primary point of contact for tech-related questions and coordination of issue management and problem resolution
Act as a customer advocate and convey customer requirements, feature requests, feedback, etc. to Product Management and Executive Leadership
Oversee and lead customer onboarding, strategic planning, consultative services, and product demonstrations on new features and services
Use your experience integrating SaaS solutions as you work with customers to demonstrate key how CloudHealth will acclimate seamlessly into their environment
What is the leadership like for this role? What is the structure and culture of the team like?
The senior leaders in the TAM organization have extensive industry and product-specific expertise as well as long tenures at CloudHealth. The TAM leadership team embraces that change is constant, and feedback is always welcome.
The TAM team is made of up versatile professionals who are excited and able to learn new technologies. With technology constantly evolving over time, we are committed to hiring those with an ambition to learn, strong analytical and problem-solving skills, adaptability, strong communication abilities and intellectual honesty. A great sense of humor, creativity, and a collaborative spirit also go a long way in this role.
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.
Employee Stock Purchase Plan (ESPP)
Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
Generous Personal, Medical, and Pandemic Leave Programs
40 hours of paid time to volunteer in your community
Dollar-for-dollar matching to charitable organizations through the VMware Foundation, subject to annual limits
Rethink’s Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Financial contributions to your ongoing development (conference participation, trainings, certifications, course work, etc.)
Corporate discount program
Healthy and local inspired snacks in all our pantries
This job requisition is not eligible for employment-based immigration sponsored by VMware
Category : Services and Consulting
Subcategory: Technical Account Management
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-04-15
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2101647