Skip to main content

Vulnerability Management – Remediation Support Analyst - Opportunity for Working Remotely

Primary Location: Costa Rica

Additional Location(s):

Apply Now

The Elevator Pitch: Why will you enjoy this new opportunity?

Our culture embraces and encourages innovation within each team. With that comes new challenges and opportunities for innovation for the Vulnerability Management team. This allows us the flexibility to create and own our processes end-to-end without a lot of red tape.

What is primary need, technical challenge, and/or problem you will be responsible for? 

Our team provides a worldwide service to the company for proactively protecting VMware assets/services in SaaS, on-premise, and federally regulated environments. VMware is growing as a company and so are our offerings/customer base. 

Our primary technical challenge is scaling to meet the needs of the business. We partner with security champions throughout VMware to provide remediation support. Channeling this passion will help improve response time, collaboration with each Business Unit (BU), and driving innovation through automation. 

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing? 

Within 6 months:

Participate in Kanban/Sprint stand-ups, planning, and grooming activities to effectively prioritize and balance workload across the team.

Self-sufficient with responding to and managing the end-to-end vulnerability life-cycle from discovery to closure.

For each fiscal half: 

Provide Cloud Delivered Services Onboarding and Audit Support within our defined SLA for two or more services.

Identify one or more automation opportunities that eliminates the need for at least 10 hours of manual effort per month.

Completes an automation project.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? 

· Managing the end-to-end vulnerability life-cycle from discovery to closure.

· Performing vulnerability assessments to identify weaknesses and countermeasures and providing timely assessment reports to key stakeholders.

· Producing vulnerability, configuration, and coverage reporting to demonstrate assessment coverage and remediation effectiveness

· Assisting with the design and implementing dashboards and data visualizations for various stakeholders.

· Identifying, designing, and driving automation projects for vulnerability management tasks

· Monitoring vulnerability disclosure mailing lists and threat intelligence feeds to identify and triage new threats and vulnerabilities targeting VMware.

· Serving as an escalation point on issues, dependencies, and risks related to vulnerability scanning

· Contributing to the strategic direction for vulnerability management capabilities at VMware.

· Supporting compliance and risk management activities, recommending security controls and corrective actions to mitigate vulnerability risks.

· Maintaining a high level of confidentiality.

What is the leadership like for this role? What is the structure and culture of the team like?

This role will be reporting to the Manager of Vulnerability Management team responsible for protecting all SaaS, Federal, and on-premise assets. The manager has worked in the IT industry for over 13 years specializing in virtualization, cloud, networking, and security. 

The manager’s management style is encouraging flexibility for each team member but ensuring accountability in the performance/delivery of their work. Collaborating as a team and cross-training is key to the success of the program and the Business Continuity strategy but is also equally important to ensuring a healthy work-life balance for each team member. “People First; Business Second.”

The Vulnerability Management is comprised of highly technical professionals, some with developer backgrounds and others new to the concept of automation. Everyone on the team will be a contributor to ongoing automation projects and are expected to continue to improve or identify new opportunities for automation. The core team works flexible hours, arranging schedules to fit their needs and taking consideration for meeting with global colleagues, primarily in India, Singapore and the United States.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting

  • Employee Stock Purchase Plan

  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

  • Generous Time Off Programs

  • 40 hours of paid time to volunteer in your community 

  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

  • Healthy and local inspired snacks in all our on-site pantries 

*** This role is flexible and can be done from home, in an office, or a combination of the two anywhere in Costa Rica.

Eventually, post-pandemic they will be expected to work from the office 1-2 days per week***


Category : Engineering and Technology
Subcategory: Information Security
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-01-12

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2016876
Apply Now

Join Our Talent Network

Sign up to stay up-to-date on our latest career opportunities, events and company news.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.