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Hopkinton, Massachusetts

Principal Service Delivery Engineer

Remote - Alabama, United States; Remote - California, United States (All Other); Remote - California, United States (Bay Area); Remote - Delaware, United States; Remote - District of Columbia, United States; Remote - Florida, United States; Remote - Georgia, United States; Remote - Hawaii, United States; Remote - Idaho, United States; Remote - Illinois, United States; Remote - Iowa, United States; Remote - Kansas, United States; Remote - Michigan, United States; Remote - Minnesota, United States; Remote - Mississippi, United States; Remote - Nebraska, United States; Remote - Nevada, United States; Remote - New Hampshire, United States; Remote - Pennsylvania, United States; Remote - Puerto Rico, United States; Remote - Rhode Island, United States; Remote - South Carolina, United States; Remote - South Dakota, United States; Remote - Texas, United States; Remote - Utah, United States; Remote - Vermont, United States; Remote - Virgin Islands, United States; Remote - Virginia (COUNTY - Alexandria, Arlington, Falls Church, Fairfax, Loudoun, Prince William); Remote - Virginia (COUNTY - All Other)

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Principal Service Delivery Engineer - U.S. remote

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us as a Principal Service Delivery Engineer on our Professional Services team in the United States (remote) to do the best work of your career and make a profound social impact.


What you’ll achieve
As a Principal Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects. You will be working with a global services team and directed by a Services Delivery Executive providing executive communications and reporting.


You will:

  • Be responsible for reporting on customer business outcomes, KPI’s/Metrics
  • Develop and maintain direct customer and broader service delivery relationships
  • Assist in implementing delivery management process improvements
  • Target opportunities for growth within the customer environment
  • Ensure clear and concise communications are provided back to the customer

Principal Responsibilities

  • Ensures that all services deliverables are met.

  • Coordinates the activities of services team members to meet contract obligations.

  • Provides complex metrics and reporting support to all relevant stakeholders.

  • Oversees service quality to ensure consistent approach, quality communication and highest level of expertise. Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.

  • Identifies opportunities for growth and innovation. Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships.


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Strong organizing and planning skills to oversee and efficiently communicate customers business outcomes
  • Strong analytical, problem solving, negotiation and organizational skills with strong priority setting and delegation skills.
  • 8 to 12 years of relevant experience

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R156769

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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