Skip to main content

Systems Development Engineer

Primary Location: Hopkinton, Massachusetts

Additional Location(s):

Apply Now

Systems Development Engineer

Our customers’ system requirements are usually highly complex. Bringing together hardware and software systems design, Systems Development Engineering operates at the very cutting edge of technology to meet them. We design and develop electronic and electro-mechanical or systems-orientated products, conduct feasibility studies on engineering proposals and prepare installation, operation and maintenance specifications and instructions. We’re proud to deliver programs and products to the highest quality standards, on time and within budget.

Join us as a Systems Development Engineer in Hopkinton, MA to do the best work of your career and make a profound social impact.

    What you’ll achieve
    As a Systems Development Engineer, you will design, define and implement complex system requirements for customers and prepare studies and analyses of existing systems. Collaborate with a cross functional team to resolve issues. Assists with tracking system level issues and identifying corrective action activities. Helps team transcribe issues to be outlined 8D reports. Contributes to first level failure triage and disposition.

    You will:
    Responsible for tracking issues through the system level development process. Attend and participate in meetings to implement closed loop corrective action processes with the cross functional teams. Works closely with internally qualification teams to supply fixes for verification and closure.

    • Assists with problem recreation and failure analysis of system level issues

    • Capable of learning and utilizing a variety of test equipment, diagnostic tools and techniques used in problem resolution

    • Accurately documents: issues, triage procedures and problem resolutions in fine detail

    • Applies technical expertise using standard operating and diagnostic protocols to resolve system level issues

    • Effectively communicates procedural and technical issues to immediate team in a fast paced and customer critical environment through a variety of mediums

    • Maintains a “closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status

    • Responsible for sharing all acquired knowledge concerning problem resolution

    • Contributes to a centralized problem identification and resolution database

    • Makes a recommendation to higher level technical support engineers or management for improving processes, standards and strategies

    • Identifies, documents and reports: design, reliability and maintenance issues, and escalates to senior resources accordingly

    • Regularly collaborates with team to submit content to the knowledge database for lessons learned

    • Learns and leverages Dell Technology's technical communication structure

    • Communicates effectively with a diverse team which extends well outside of the department

    Take the first step towards your dream career
    Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

    Essential Requirements

    • Ability to efficiently generate, track and update multiple issues in JIRA dashboards

    • Able to work with cross functional teams to reach issue resolution and closed loop corrective action

    • Familiarity with risk analysis methodologies

    • Ability to collaborate with others to achieve results, effective communication and technical skills to drive strategic decisions

    Desirable Requirements

    • Clear, concise and succinct communications

    • BS/MS in Computer Science, Computer Engineering or Electrical Engineering

    • Industry experience with debugging, failure analysis and NAND based storage technologies preferred

    • Related experience in a professional role with a Bachelor’s or Master’s degree preferred

    Here’s our story; now tell us yours

    Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

    What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

    We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

    You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

    Job ID: R098226

    Apply Now

    Join Our Talent Network

    Sign up to stay up-to-date on our latest career opportunities, events and company news.

    Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

    • Engineering, Hopkinton, Massachusetts, United StatesRemove
    • Corporate Development, Hopkinton, Massachusetts, United StatesRemove
    • Engineering Development, Hopkinton, Massachusetts, United StatesRemove