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Remote - Texas, United States

Principal Site Reliability Engineer, Apex Cloud Services- USA Remote

Houston, Texas, United States; Remote - California, United States (All Other); Remote - California, United States (Bay Area); Remote - Massachusetts, United States; Remote - Washington, United States; San Antonio, Texas, United States

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Principal Site Reliability Engineer, Apex Cloud Services

USA Remote

Do you have a passion for being a Cloud Services leader that gets things done? 

As a Principal Site Reliability Engineer, you will be a technical leader within an SRE team to ensure that Dell’s Apex Cloud Service delivers the service performance, reliability and availability expected by our customers. You will help ensure that your SRE teams are continuously improving the management automation of our Apex Cloud Service, with the objective of enabling industrialized fleet management at scale. You will help refine and deliver requirements for service enhancements with Apex product engineering teams and collaborate with key Apex Cloud Services Product Managers and stakeholders.

What you will Achieve

You will be in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you’ll always be challenged in your work and supported in reaching your most ambitious goals.

We are making huge bets and fast progress to bring Cloud to our customers – wherever they may be! If you want to join the ‘ground-floor’ of a massive transformational effort and feel excited by the opportunity to use technology to define new computing paradigms and business opportunities – this role may be just the right opportunity for you!

In This Job, You Will:

  • Be a technical leader within a global team that defines, measures, and optimizes SLIs, SLOs, and Error budgets for product offerings
  • Develop software solutions to automate service delivery using technologies such as Bash, Terraform and Ansible
  • Help to create, manage, and utilize CI/CD pipelines to deploy to customer environments
  • Participate in on-call support and work through all aspects of the Incident Management process, including orchestrating Blameless Post-mortems and encourage the practice within the organization
  • Operate in an ever-evolving landscape of product offerings to deliver first-class service to our customers
  • Work closely with customer-facing Support Teams to help evolve, train, and empower them to better support our customers directly

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

  • B.S. or M.S. in Engineering, Computer Science, technical degree, or equivalent work experience
  • 8+ years of software engineering or equivalent experience in IT Operations
  • Proficiency in one or more Scripting Language(s) and experience of IaC in a production environment
  • Experience in deployment and operations of Storage, VMWare platform solutions
  • Some experience in virtualization, network topologies & connectivity, DNS, troubleshooting skills and Linux and Windows server operating systems
  • Experience in DevOps, SRE practices and creating, using, evolving SLIs/SLOs utilizing enterprise-class monitoring or observability solutions
  • Incident Management experience coupled with effective communication skills
  • Deep, fundamental understanding of Agile software development processes and procedures (e.g. Kanban, Secure Development Lifecycle)

Desirable Requirements:

  • Containerization experience

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.


Job ID: R133717

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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