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Senior Manager WWRACE Delivery Operations - Opportunity for Working Remotely

Primary Location: Columbus,Ohio


Additional Location(s): Indianapolis,Indiana,USA; Seattle,Washington,USA; Detroit,Michigan,USA; Portland,Oregon,USA; Chicago,Illinois,USA; Dallas,Texas,USA; Miami,Florida,USA; Wichita,Kansas,USA; Boston,Massachusetts,USA; Jacksonville,Florida,USA; Nashville,Tennessee,USA; Houston,Texas,USA; Austin,Texas,USA; Philadelphia,Pennsylvania,USA; San Francisco,California,USA; Phoenix,Arizona,USA; Baltimore,Maryland,USA; Palo Alto,California,USA; Charlotte,North Carolina,USA; Atlanta,Georgia,USA; Newark,New Jersey,USA; Bridgeport,Connecticut,USA; New York,New York,USA; Washington,D.C.,USA;

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VMware accelerates digital transformation through a software-defined approach to business and IT. The trusted platform provider of choice for more than 500,000 customers globally, VMware is the pioneer in virtualization and an innovator in cloud and business mobility. A proven leader, VMware allows customers to run, manage, connect and secure applications across clouds and devices in a common operating environment.

The Senior Manager, WWRACE Delivery Operations is responsible for running the global Delivery and Enablement Operations team.  The WWRACE team delivers world-class sales and technical training to support our sales teams and partners in accelerating VMware’s growth.   The Delivery and Enablement Operations team is essential to program delivery, working behind the scenes to schedule, host, and support execution.  The ideal candidate is comfortable bringing structure to ambiguity, working on many programs at the same time, and excited about leading a global team.

Job Role and Responsibility

  • Lead and manage the team to successfully support and deliver WWRACE programs
  • Analyze processes and engagement models to continually improve service offerings
  • Work in both physical and virtual training environments, making recommendations that best align with program goals
  • Facilitate discussion between stakeholders as new business needs arise
  • Design and implement “hybrid” program delivery models to accommodate ongoing COVID in person capacity limits and concerns
  • Maintain, communicate, and support processes and policies for consistency
  • Partner with Meeting and Events team and Strategic Sourcing on contracts
  • Goals for the next six months:
    • Build consistent approach to content publishing across all learning management systems and training consumption channels
    • Contribute to large event program policies and templates
    • Ensure a smooth transition for the team and their workloads as countries begin to loosen COVID restrictions

Required Skills:

  • Experience in Sales Enablement, Software, Operations, or Event Management
  • Operations and management experience including budget, headcount, operating plan management
  • Agility and speed in decision making, and being comfortable with iterative approach
  • Strong project management skills, able to prioritize by working closely stakeholder and team
  • Deep analytical skills and ability to process information quickly
  • Strong sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, can handle people and situations with ease; remains calm under pressure
  • Exceptional communication, written and organizational skills
  • People development support
  • Strong team player
  • Demonstrated ability to successfully lead and manage multiple complex projects simultaneously
  • Experience with Zoom, FreshService, Smartsheet, and Microsoft Office a plus

Category : Sales
Subcategory: Field Enablement
Experience: Business Leadership
Full Time/ Part Time: Full Time
Posted Date: 2021-06-01



VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2106991
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