Sales Operations Specialist
Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.
Join us to do the best work of your career and make a profound social impact as a Sales Operations Specialist on our Sales Operations Team in Hyderabad India.
What you’ll achieve
As a Sales Operations Specialist, you will enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers’ needs, as well as crafting and maintaining a global portal for customer accounts. You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.
You will:
•Manage order fulfillment
•Research customer order problems and work cross-functionally to resolve them and deliver the right solutions
•Facilitate product and sales information flow and create a positive internal customer experience
•Engage in sales operations process improvements
Essential Requirements
•1 to 2 years of relevant work experience
•Good communication skills, both written and verbal
•Knowledge of Microsoft applications, especially Microsoft Excel
•Attention to detail, passion for customer engagement and problem-solving
• Capacity to be self-motivated and work on your own as well as in a team
Desirable Requirements
•Experience working with data and presentation skills are a plus
·Advanced analytical skills and knowledge
·Detail oriented
·Able to multi-task to manage both tactical and strategic work streams relating to workgroup
·Strong interpersonal skills
Who we are
Secureworks (A Dell Technologies Company)is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Secureworks here.
Job ID:R232912
Dell’s Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.
