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Hyderabad, India

Salesforce Support Engineer - Secureworks - Hyderabad, India

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Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™ www.secureworks.com.

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasise the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.  

Job Overview

Salesforce Support Engineer provides technical product support and have a passion to perform root cause analysis. In this role, you will communicate closely with technical and non-technical members of the business to resolve issues on time using analytical and programming skills to provide remediation plans forward.

Role & Responsibilities:

  • Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products.
  • Coordinate with different teams on the integration points and bring resolution to the problems
  • Serve as an escalation point for internal support and product teams
  • Understand the business complexity and provide resolution/workaround to the user's problems
  • Create knowledge base materials dedicated towards operational efficiency
  • Support ongoing Salesforce administration (create accounts/profiles, workflow, approvals, reports, dashboards, etc.).
  • Provide minor changes in the code/configuration and able to deploy them into production
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
  • Demonstrate in-depth knowledge of Salesforce Sales, Services and Salesforce Community applications
  • Ability to work with teams across multiple time zones (Working from 2 PM to 11 PM IST)

Essential Requirements:

  • 4-8 years of experience working on Salesforce platform
  • Lightning Experience
  • Experience using Salesforce data tools (Data Loader, Visual Studio Code, etc.)
  • Debugging/Troubleshooting Errors
  • SOQL/SOSL
  • WorkFlows/Process Builder

Desired Requirements:

  • Salesforce.com Certified Administrator (ADM201 Certified)
  • Experience with agile development methodologies like Scrum is a plus
  • Excellent written and verbal communication skills
  • Experience with MS SQL
  • Copado Release Management

Secureworks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.

Job ID: R202886

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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