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Sales Operations Advisor

Primary Location: Kawasaki, Japan


Additional Location(s):

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Sales Operations Advisor 

スモールビジネス・コンシューマーをお客様とする営業部門の業務効率改善を目的としたコンサルティング業務に加え、顧客満足度向上のため関連部門と連携し、お客様の課題発見、解決にあたって頂きます。

業務は注文管理から営業情報及び製品情報の社内展開、業務プロセスの改善と多岐にわたり、必要に応じてプロジェクトを自身で企画し、他地域、他部門とも連携を取りながら実現して頂きます。

Job Description

業務プロセスの改善、構築、顧客満足度向上、を通じて営業部門をサポート頂きます。

またお客様(直販/量販/法人)から受注した商品を滞りなく届けられるよう、課題の解決、営業部門と他部門の橋渡し役を担って頂きます。実務は外部委託しており、プロセスの改善、構築、課題の解決に重点を置いて業務を遂行頂きます。

Key Responsibilities

  • 営業部門からのヒアリングによる課題の発見、解決策の立案、実行
  • セールスオペレーションの現状分析、課題設定、優先付け、改善施策の立案・実施
  • 注文の管理(直販/量販/法人)、受注から商品お届け迄の一連の業務リード
  • 営業情報の集約による受注、出荷計画の策定
  • 顧客満足度向上のため営業部門と共にお客様の課題を発見、関連部門、グローバルチームと連携し解決する
  • 業務委託先との交渉、契約の管理
  • 業務プロセスの構築、改善
  • 全社的な課題に対しての解決策の立案、実行
  • お客様や業界団体と関係を構築し、タイムリーに業界情報を把握、社内に展開する
  • お客様との問題解決に向け、お客様との交渉、関連部門リーダーの説得及び社内調整を行う

Essential Requirements

  • 3年以上のコンサルティング、営業、マーケティング、製造業での生販在業務のいずれかの経験
  • 英語: ビジネスレベルの英語力(電話会議が可能なレベル)
  • データを基軸としてビジネスプロセスを分析できること
  • Microsoft Excel/Power point (& MS Access)の基本的な操作
  • 問題の本質を押さえ、解決までの道筋を計画し、実行できること
  • 周囲からの信頼を獲得し、組織として高い成果を出すためのコミュニケーション能力、調整力
  • 積極的に環境変化に対応できること

Work Environment

  • ワークフロムホーム推奨(必要に応じて出社する場合があります)
  • 勤務時間:フレックス
  • チームはフレンドリーで気楽に相談しあえる環境が整っています

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 31March 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Sales Operations Advisor (I7)

ACCOUNTABILITIES

Provides pre-sales and/or post-sales operations consulting. Manages order fulfillment.

Researches customer or order problems, and delivers solutions working cross-functionally to resolve.

Liaises between the customer/partner and sales organization. Focuses on delivering a positive customer or partner experience. Facilitates product and sales information flow.

Drives sales operations process improvements.

Serves as interface for order status and handles order escalation and SKU management.

May serve as primary interfaces with other internal functions, based on BU and/or regional requirements.

May be responsible for influencing sales behavior and capabilities. 

RESPONSIBILITIES

Manages operational support to maximize sales force productivity

Identifies issues/process improvements for workgroup to improve customer experience or productivity

Independently develops solutions that are thorough, practical, and consistent with functional or customer objectives

Forecasts, models, and utilizes advanced analytical tools

Creates new procedures and processes to drive desired results

Job Description

Support Sales organization through customer, operational and business consulting.

Key responsible is to interface between sales and other operational functions related to FGA/Retail, developing sales processes and procedures relating to online/offline order administration, order fulfillment and communication.

Change the biz driver

Key Responsibilities

  • Provides pre-sales and/or post-sales operational support.
  • Manages order fulfilment for Retail business.
  • Managing customer or order problems, and delivers solutions working cross-functionally to resolve.
  • Liaises between the customer/partner and sales organization.
  • Control and govern outsource team who support operationally.
  • Focuses on delivering a positive customer or partner experience.
  • Drives sales operations process improvements
  • Manages projects or customer relationships of critical importance. May be industry wide authority.
  • Develops innovative solutions, systems and products to support Dell objectives.
  • Builds external alliances with customers and industry experts to gain and share information and industry trends
  • Participates in guiding sales operations strategy, and determine priorities affecting immediate operations as well as having company- wide impact.
  • Manages key strategic initiatives and business sales operations improvement projects.
  • Interacts with major customers, generally involving controversial situations, customer negotiations, or influencing and persuading other leaders.

Essential Requirements

  • The ideal candidate will have a Degree with a minimum 5 years of business experience (at least 3 years of experience directly applicable in channel sales models, channels marketing and/or operations or an equivalent combination of education and experience).
  • Adequate experience on operation or sales is a required.
  • English : Business conversation level
  • Keen to understand and explore metric driven business processes.
  • Familiar with advance application on Microsoft Excel/Power point (& MS Access).
  • Ability to deal with ambiguity and strong communication skill to manage sales & partner communication.
  • Strong attention to detail required. Candidates must possess excellent decision making, problem solving. Excellent interpersonal, verbal and written communication and presentation skills are also required.
  • Must have the ability to adapt quickly to a fast paced dynamic environment and/or management direction
Job ID: R085863
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