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Senior Network / Health Analyst – Secureworks - Kawasaki / Tokyo

Kawasaki, Japan 09/05/2019
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Senior Network / Health Analyst – Secureworks - Kawasaki / Tokyo

Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.   .   

Role Overview

Network Analysts provide network and data security functions for SecureWorks. Analysts provide excellent customer service while evaluating the type and severity of security events and having in-depth understanding of exploits and vulnerabilities. Sr. Analysts will also answer inbound phone calls, address customer emails, prepare and implement changes on network security devices such as Firewalls, Intrusion Detection Systems, Intrusion Prevention Systems, Web Application Firewalls and other Unix/Linux based security platforms. Additionally, this position also provides basic level troubleshooting support/device health monitoring for our 3rd Party FW/IDS/IPS/WAF devices, internally developed iSensor IPS Devices and resolve customer issues by taking the appropriate corrective action or following the appropriate escalation procedures.

All work is tracked via a ticket-based CRM system.  Applicants must demonstrate exceptional attention to detail, possess analytical and troubleshooting skills, be capable of maintaining high levels of customer satisfaction, and be able to work in a team-orientated environment.

Role Responsibilities

  • Responsible for making basic device configuration changes and working with customers to troubleshoot network and security related issues
  • Take ownership of, troubleshoot, and resolve tickets generated by the health monitoring system. Ticketing types include, but are not limited to, alerts for unreachable devices, devices not reporting events, and miscellaneous hardware/software failures
  • Resolve problems introduced into client networks including, but not limited to, broken VLAN settings, broken span port settings, changed IP addresses, duplicated IP addresses, changed access control lists, and incorrect NATs
  • Identify internal Secureworks infrastructure outages and escalate to the appropriate groups for resolution. This includes but is not limited to:
  • Interact with host and network-based intrusion detection devices and other security systems via proprietary and commercial consoles, both local and remote
  • Responsible for answering inbound calls and emails from customers, create tickets for all work, and address customer requests or issues
  • Meet service level objectives related to device change processing
  • Set clear expectations and provide timely follow-up to customers as appropriate
  • Work within a 24x7 shift-scheduled security operations environment
  • Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management
  • Maintain keen understanding of evolving Internet threats to ensure the security of SecureWorks’ customers’ networks
  • Learn prerelease products in the area(s) of support responsibility in order to support devices when released
  • Participate in knowledge sharing with other analysts and develop customer solutions efficiently
  • Perform other essential duties as assigned

Minimum Requirements

  • Minimum of 3 years of networking and system administration and configuration of Firewall (NIDS/NIPS, HIDS/HIPS and WAF platforms)
  • Minimum of 2 years of Windows and or Linux administration
  • Fluency in Japanese
  • Basic English language skills

Preferred Skills

  • Intermediate to significant understanding of computer network fundamentals including, but not limited to:
    • Address resolution protocol
    • Routing protocols
    • Network address translation
    • Virtual private networks
    • Access Control List (Basic/Standard, Extended, Reflexive, Dynamic)
  • Experience with 3rd party technology such as SourceFire, Checkpoint, Cisco, Tipping Point, and Imperva
  • A desire to develop skills in the information security industry
  • Thorough understanding of the OSI model, including TCP/IP and key application level protocols
  • Understanding of basic network services, exploits, vulnerabilities and attacks. Basic networking expertise and understanding of routing principles and networking fundamentals, well known protocols, command line interfaces. Basic to intermediate understanding of regular expressions
  • Basic to intermediate understanding of Packet Analysis Tools (TCPDUMP, Wireshark, Ngrep, etc.)
  • Excellent problem-solving skills and keen ability to diagnose and troubleshoot technical issues. Well-spoken and articulate containing an attention to detail with excellent writing abilities.
  • Must be able to communicate technical details in a clear, understandable manner. Dedication to customer service and passion for learning and security 
  • Intermediate understanding of SQL, and bash scripting
  • CCNA/Linux+/Security+ Certification a plus

Location- Kawasaki

Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.  Learn more about Diversity and Inclusion at Secureworks here.

Job Family: Secureworks Job ID: R028362

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