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Technical Account Manager - Digital Workspace

Primary Location: Madrid


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TAM Digital Workspace ( MDM /Airwatch )

About VMware:

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 enterprise and mid-market customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume IT. VMware enables people and organizations by radically simplifying IT through software virtualization with a focus on three core missions: End-User Computing (EUC), Hybrid Cloud and Software-Defined Data Center (SDDC). Join the community – instigators of innovation and transformers of technology – as VMware envisions and builds what’s next in IT. Get connected to an engine of opportunity fuelled by the transformative products and solutions it brings to market, the trust it inspires in its customers, and the collaborative drive to imagine, define and deliver the future of IT. With 14,000+ employees and 50+ locations worldwide, VMware is passionately driven to make an impact while giving back to the community.

As a Technical Account Manager (TAM), you will build and maintain post-sales relationships with up to 5 of VMware's largest and most complex customers. These customers are typically large accounts adopting VMware virtualization software across their Data Centers. As a trusted advisor, you will ensure successful implementations, ensuring that the customers serve as a positive reference and continue their standardization on VMware technology. Additionally, you will act as their single point of contact into all of VMware. TAMs consult closely with customers to ensure their happiness and Return On Investment with the VMware platform. TAMs are also the customers' virtualization guide and are accountable for identifying and directly addressing all business and technical issues.

In addition, TAMs actively expand VMware platform adoption and standardization within accounts, driving relationships at every level internally and externally to advocate VMware technology and inspire change.

We offer fantastic opportunities for career progression and you will work in a collaborative, fast-growing and flexible working environment.

Responsibilities:

  • You will provide project leadership for the customer's major VMware initiatives (This would include project management and solutions consulting)
  • Management of cross-functional VMware project teams, which could consist of VMware consultants, engineers, marketing, and support staff
  • Maintain current functional and technical knowledge of the entire VMware product line
  • Manage and drive multiple requests across simultaneous client engagements
  • Provide clear and constructive product feedback to VMware product management teams based on customer requirements
  • Function as a front-line technical resource for "methodology" and informal customer questions

Required Skills:

  • Demonstrated ability in customer-facing positions, preferably as a professional services consultant
  • Experience in Digital Workspace related to MDM Airwatch
  • Good global storage, network and system knowledge – be able to discuss and understand IT and Data Center issues
  • Understanding of the strategic sales process
  • Strong organizational skills with an ability to juggle multiple client demands
  • Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel
  • Fluent in Spanish and English. Catalan will be considered an asset

Equal Opportunities Statement

We truly believe in the Power of Human Difference. At VMware, we celebrate our people from a wide variety of dynamic backgrounds, experiences and perspectives. We deliver transformative IT solutions by building a community that is inclusive and diverse. The passion and collaboration you will find in joining the team is what makes this opportunity one of the most attractive in the market.


Category : Services and Consulting
Subcategory: Technical Account Management
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Remote: No
Posted Date: 2020-10-01



VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2014715
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