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Cyberjaya, Malaysia

CSIRT Senior Analyst, Incident Response

Remote - Malaysia

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CSIRT Senior Analyst, Incident Response

The Dell Security & Resiliency organization manages the security risk across all aspects of Dell’s business. We are currently experiencing incredible growth in order to meet the security needs of the world’s largest technology company. With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career. 

Join us as a CSIRT Senior Analyst on our Incident Response team in Malaysia to do the best work of your career and make a profound social impact.

What you’ll achieve

The CSIRT Senior Analyst will be responsible for investigating and reporting of major security incidents supporting all Dell business units and mergers & acquisitions. This role requires experience in all phases of Cyber Security Incident Response including preparation, analysis, notification, response, recovery, and post-mortem. The Global Incident Response Team is responsible for coordinating with IT, Legal, Human Resources, and other appropriate business units to gather incident details, assess impact/risk(s), and coordinate response. This role interacts with some levels of the organization, particularly within the Global IT organization. The focus of the role is primarily responding to security incidents, managing and consistently maturing the security incident response process to meet the needs of Dell, and building the Global Incident Response Team's technical investigative capabilities (process & technology).

You will:

  • Enforce enterprise information assurance and security standards.
  • Identify, report and resolve security violations.
  • Assist customers to satisfy information assurance and security requirements based upon the analysis of user and policy demands.
  • Assist customers to effectively implement corporate security policies on existing information system.
  • Evaluate information security solutions and processes to provide recommendations supporting Dell security standards.
  • Analyze and assess security incidents and escalate to appropriate internal teams for additional assistance.
  • Utilize internal guidelines to properly fulfill client requests and resolve incidents received via e-mail or internal ticketing systems in a timely and detail-oriented manner.
  • Manage all customer interactions in a professional manner with a strong emphasis on customer satisfaction.
  • Monitor and troubleshoot network intrusion detection devices and other security systems.
  • Perform vulnerability/risk analysis of computer systems and applications as directed.
  • Analyze network and Windows logs to identify different type of attacks.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 2-4 years of professional experience (1 year directly related to IT or functional area) or equivalent combination of education/experience.
  • Knowledge in Cybersecurity and Security Incident Handling.
  • Strong knowledge of networking fundamentals.
  •  Experienced with command-line interfaces.
  • Excellent problem-solving skills with the ability to diagnose and troubleshoot technical issues.
  • Customer-oriented with a strong interest in customer satisfaction.
  • The ability to learn new technologies and concepts quickly.

Desirable Requirements

  • Familiarization with common protocols and services (FTP, HTTP, SSH, SMB, LDAP, etc.)
  • Customer-oriented with a strong interest in customer satisfaction.
  • The ability to learn new technologies and concepts quickly.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

Job ID: R131044

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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