Skip to main content

,Remote - Malaysia

Senior Analyst, Customer/Technical Training

Apply Now

as rated by current and former employees

Senior Analyst, Customer/Technical Training

Dell Technologies harnesses the power of technology to drive human progress. But ultimately, it’s people who choose how our products will be used. That’s why our Customer Technical Training team has such a vital role to play. They design and deliver all kinds of training courses – from lectures to lab exercises – for the benefit of internal and external customers. Working closely with colleagues, tech experts, partners and customers, they shape curriculum content to suit diverse needs. Everything they do is about unlocking ways to get the best from our technology.

Join us to do the best work of your career and make a profound social impact as a Customer Technical Training Senior Analyst on our Customer/Technical Training team in Malaysia.

What you’ll achieve

As a Technical Content Developer, you will contribute to the development of training for Dell Technologies Services, their partners and customers. Courses in the curriculum will include both classroom (ILT and Online ILT) and self-paced (eLearning and Video ILT) training. Focused in developing expertise and skills in one or more disciplines of Dell Technologies Portfolio (End user computing devices, storage platforms, storage networking, server, networking, cloud, virtualization, business continuity, and/or emerging technologies) this individual will work within project teams to ensure that courses and assessments are technically accurate and relevant to the current field environment. In addition to developing both technology/product competence and training capabilities, this individual will need to be self-motivated and contribute in cross-functional, dynamic project environments.

Key Responsibilities:

  • Delivers, designs, authors or edits basic, intermediate and advanced e-learning, web- based and classroom curriculum to a variety of audiences including employees, end-user customers, partners, resellers, distributors or systems integrators

  • Proficient in content development in team environment

  • Developing content that are more engaging to the learners.

  • Experience in creating simulations

  • Strong analytical skills combined with ability to work in a fast-paced environment with geographically distributed teams

  • Excellent verbal and written communication skills

  • Good team and interpersonal skills

  • Working knowledge of Scrum and Agile process

  • Working knowledge of Content development, editing and publishing tools

  • Experience: 3+ years and Exposure to Instructional Design/Content Development is Mandatory

Essential Requirements:

  • Intermediate level of understanding of Instructional Design Concepts

  • Understanding of Adult Learning Theory and apply it to technical training

  • Develop timely and technically accurate training content

  • Business Need and Learning Need analysis skills

  • Stakeholder Engagement

  • Strategic Thinking and Agility

  • Teaming, Collaboration and Influencing skills

  • Education Qualification: BE/B. Tech (Computer Science, IT, ECE or EEE)

Desirable Requirements:

  • Instructional Design and Content Development Skills

  • Good Writing and Communication Skills

  • Ability to interact with team members and stakeholders that are both internal and external

  • Experience with Articulate 360 would be a plus.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R138521

Request an Accomodation Apply Now

Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

Be The First To See New Opportunities

Join Our Talent Network

Sign up, stay connected and get opportunities that match your skills sent right to your inbox.

*Denotes required field

Interested InSelect a job category and/or location, then click "Add" for each saved search. Finally, click "Sign Up" to create your job alert.