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Remote - Massachusetts, United States

Senior Advisor, Technical Program Management

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NPI Services Program Manager

Exciting cloud offerings that deliver innovative outcomes do not create themselves. The NPI Services Program Manager role within Dell Technologies Services ensures projects run seamlessly, from start to finish. Our team manages projects or is responsible for other managing projects — ensuring cross-functional teams work collaboratively and effectively. We oversee planning, readiness, track project activities and communicate milestones to key stakeholders. 

Join us as a NPI Services Program Manager on our Dell Technologies Services Portfolio team in Austin, TX or Remote USA to do the best work of your career and make a profound social impact.

What you’ll achieve

The NPI Services Program Manager is responsible for the planning & implementation of Service capabilities for Data Protection Products.

You will:

  • Represent all of Dell Technologies Services to product management and engineering at both the executive and core team levels
  • influence and collaborate with both Product Groups (PG) and Dell Technologies Services teams to accelerating strategic programs critical to our success
  • Track delivery of Services requirements and defining support strategy along with readiness plans
  • Lead the Services Extended Team (SET) for assigned programs, ensuring functional groups within Services receive all pertinent information.  Supply feedback on planning and priorities; inspire cross-functional team to create quality deliverables aligned with release schedules
  • Establish and ensure compliance and governance of program KPI/goals and objectives through data and reporting through the offer/products lifecycle
  • Communicate status, plans and risks to management using Planview as well as executive level program summaries that deliver clear, effective communications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • The ideal candidate will have demonstrated capability to handle multiple programs in a fast-paced environment and the following:
  • Relevant experience in the areas of services delivery and operations, program management, and customer relations
  • Knowledge of product/offer fundamentals and industry, marketplace. Ability to build effective global cross-functional teams throughout Americas, EMEA, and APJ
  • Strong verbal and written communication skills. Ability to develop and present information to team, managers, and c-suite
  • Strong initiative and ability to work in a self-directed environment and ability to multi-task in a dynamic environment

Desirable Requirements

  • Bachelor's degree or comparable work experience in lieu of education required.
  • Typically, 8-10 total years of relevant work experience required

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R187671

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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