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Telecom BU Engagement Program Manager

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  • Melbourne, Australia
  • 03/16/2021
  • R086462


We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world. Every member of our team plays a critical role in bringing our purpose to life — through our work, passion and commitment to do the absolute best we can for our company, our customers and each other.

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  • Analytical
  • Communicator
  • Conceptual
  • Inventive
  • Problem Solver
  • Results-driven

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The telecommunications industry is going through a major transformation within its network driven by several technology shifts, including 5G, the virtualization of the network functions and advancements in OSS/BSS including utilization of AI/ML.  Dell Technologies is the leader in being the essential infrastructure company in the date center, the cloud, the core and the edge and is making significant investments to drive products and services into the telco network.  The Telecom Systems Business Unit is a rapidly growing global organization comprised of specialized experts dedicated to strategically and intimately partnering with Telco customer who are deeply engaged in a transformation within their network by delivering best-in-class technology and service solution based on offering from Dell Technologies.

The TSB Program Manager works on one to multiple Telecom accounts with large, complex Telecom Transformations and is responsible for ensuring there is a plan for success within those engagements. The TSB Program Manager will support the global, cross-functional account team in developing and executing the client’s Telecom Transformation Plan to achieve customer and Dell Technologies objectives. This requires clearly defining and gaining agreement on goals, milestone’s, owners and measures of success with a structured, executive-level governance cadence.


  • Assigned to one or more DT Select Telco accounts that require global execution with the highest complexity and strategic importance to Dell Technologies.
  • Support the Client Executive, Telecom Consultant, Client Principal and rest of the global account team (Transformation Pod) on all facets of the overall engagement.
  • Align above personnel to ensure a single voice and POV in front of the customer.
  • Manage the joint creation of the client’s plan of record, ensuring visibility and consensus on workstreams, owners and milestones.
  • Implement and manage a governance model with executive cadences and appropriate dashboards to closely track, report and escalate.
  • Act as the connection point across and within the client, DT (functions and the account team) and potential partners, realizing dependencies, identifying gaps and implementing contingency plans.
  • Evaluates and implements best practices techniques that ensure goal achievement.
  • Influences and manages continuous improvement of project/program process, practices and initiatives.
  • Maintains in-depth awareness of industry trends, business conditions and internal processes and practices to meet program delivery requirement.


  • Ability to lead large cross-functional project teams
  • Aligns team through clear direction, partnership and communications
  • Excellent communication and presentation skills to senior leadership
  • Advanced working knowledge of Microsoft Office products
  • Advanced communication, problem solving and presentation skills
  • Detail oriented
  • Possesses Advanced product/technology/industry knowledge
  • Ability to influence others to achieve results


  • Typically requires 10+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience.
  • Thorough understanding of the sales and pursuit management process with the ability to navigate and progress long, complex sales cycles.
  • Self -motivated and able to work under pressure; dependable with deliverables and deadlines, able to multi-task.
  • Able to adapt to a constantly changing environment; flexibility to work extended hours during peak periods.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: DD Month YYYY

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.


Job Family: Program-Management Professional-Services Business-Support Job ID: R086462
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  • Rewards & Development

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  • Health & Wellness

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Our culture is defined by our values and made real every day by how we work and lead. We know our culture is the foundation for all we’ve achieved, and for all the success ahead of us. Don't take it just from us – see what our employees say in our annual "Tell Dell" results.

  • 90% My leader cares about my well-being both professionally and personally.
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